Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esteban Ortega

Heredia,Costa Rica

Summary

Dynamic sales professional with a proven track record at Star-Class Solutions, driving a 38% increase in qualified leads through innovative outreach strategies. Expert in CRM management and lead generation, complemented by strong communication skills. Successfully averaged 116% of monthly quotas, showcasing results-oriented performance and strategic business development acumen.

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Senior Sales Development Representative

Star-Class Solutions
Remote, United States
03.2024 - Current
  • Identified high-potential prospects by researching 1000+ eCommerce brands monthly using LinkedIn Sales Navigator, ZoomInfo, and AI-based lead scoring, boosting qualified lead volume by 38% in two quarters.
  • Crafted multi-channel outreach sequences (email, LinkedIn, cold calls) that earned a 7% reply rate and 32% meeting-booked conversion, outperforming SaaS industry norms by roughly 20%.
  • Led tailored discovery calls with marketing and operations leaders, achieving a 72% sales-accepted lead rate, while cutting unqualified leads by 18%.
  • Maintained an active pipeline of 200-300 prospects weekly in Salesforce CRM, ensuring 97% data accuracy and reducing follow-up delays from 36 to 12 hours via automated reminders and sequences.
  • Averaged 116% of monthly meeting quota over the past 4 quarters, contributing to a 26% year-over-year increase in overall opportunity creation for the sales team.

Founder & CEO

Joyas Outlet
Heredia, Costa Rica
09.2022 - 03.2024
  • Established Costa Rica's first and only jewelry, accessories, and handbags outlet, capturing a unique market niche from launch to profitability, achieving $350,000 in annual revenue before successful sale in 2024.
  • Cultivated and managed strategic alliances with leading U.S. overstock liquidators, enhancing supply chain efficiency and increasing profit margins by up to 48%, resulting in a significant boost to revenue streams.
  • Implemented CRM systems, AI-driven inventory processing, and efficient billing processes to optimize profitability that improved processing speed by 23% and resulting in a 15% increase in overall business operations.
  • Accelerated market penetration by establishing a B2B wholesale division, securing over 10 pallet liquidations deals monthly and increasing overall sales volume.
  • Demonstrated leadership, effective communication, adaptability, resilience, and problem-solving while driving business development initiatives and successfully entering new markets.

Education

Bachelor - Business Administration

Universidad de Costa Rica
San José
02.2024 - 12.2027

Skills

  • B2B Sales & Negotiation
  • Cold Calling & Email Outreach
  • Lead Generation & Qualification
  • CRM Management (Hubspot, SalesForce)
  • Digital Marketing (Google Ads, SEO, Email Campaigns)
  • Project & Team Management
  • Google Workspace
  • Lead generation
  • CRM management
  • Business development
  • Team collaboration
  • Effective communication
  • Time management
  • Results orientation

Languages

  • English, B2+
  • Spanish, Native

Timeline

Senior Sales Development Representative

Star-Class Solutions
03.2024 - Current

Bachelor - Business Administration

Universidad de Costa Rica
02.2024 - 12.2027

Founder & CEO

Joyas Outlet
09.2022 - 03.2024

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Esteban Ortega