Esteban Rodriguez Quesada
Grecia
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Senior Home Services Specialist
Amazon
- Established business with service providers and customer regarding orders, claims, payments, appointment hours and jobs
- Amazon Customer Service (Retail) First point of contact for customers.
- Amazon Mentor certificate (CSM) Mentoring experience (Onboarding for new hires)
- Tech support with platform software.
Account Manager
EVA and TERRABA Inc
01.2021 - 01.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Contributed to team objectives in fast-paced environment
Senior Seller Support Associate
Amazon
01.2016 - 08.2022
- First contact for sellers in the platform, regarding orders, payments, policies and claims)
- Brand Registry Associate (Related to Brand registry on the website, application process)
- Catalog specialist (Upload, set and display of inventory on website)
BSP Cafe Britt
Cafe Britt - SJO Airport
04.2014 - 07.2016
- Service involving sales and service within the Britt store, this role had different responsibilities such as salesperson, team lead, cashier, packer, inventory receiver and planner.
Production Team
Canal 5
01.2013 - 08.2013
- Assisted with preparing files and records, editing and producing for on-air programming
Education
Associate of Science - Personal Trainer
Edutin Academy
San Diego, California01.2021
Bachelor of Applied Arts And Science - Advertising Advertising, Creativity And Production, advertising, creativity and production
Universidad Latina De Costa Rica Latina
S02.2012
Diploma - Graphic Designer
Instituto Nacional De Aprendizaje INA
03.2012
High School Diploma -
Advance English Program
03.2008
Skills
- People skills
- Team Worker - USA Visa Approved
- Commitment and professionalism
- Adobe CC Suite
- Creative
- Managing Advertising Packages
- Marketing
- Office Supplies and Inventory
- Training Junior Team Members
- Coaching and Mentoring
Timeline
Account Manager
EVA and TERRABA Inc
01.2021 - 01.2023
Senior Seller Support Associate
Amazon
01.2016 - 08.2022
BSP Cafe Britt
Cafe Britt - SJO Airport
04.2014 - 07.2016
Production Team
Canal 5
01.2013 - 08.2013
Senior Home Services Specialist
Amazon
Associate of Science - Personal Trainer
Edutin Academy
Bachelor of Applied Arts And Science - Advertising Advertising, Creativity And Production, advertising, creativity and production
Universidad Latina De Costa Rica Latina
Diploma - Graphic Designer
Instituto Nacional De Aprendizaje INA
High School Diploma -
Advance English Program
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