Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esteban Vallejo

IT Professional
Escazu,SJ

Summary

A proactive person with a good sense of responsibility, honest and helpful. I am very determined toward my goals, with teamwork skills, working under pressure, leadership, and ease of expression in English. My main objective is to grow professionally, making the academic, professional, and personal skills complement each other.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience
2
2
Languages

Work History

IT Operations Admin

CBRE
08.2024 - 12.2025
  • Responsible for providing comprehensive technical support, including installation, maintenance, and troubleshooting of hardware, software, and servers to ensure optimal performance and efficiency.
  • Deliver advanced Level II & III end-user support to resolve complex technical issues, leveraging a strong understanding of operating systems and applications. Monitor potential issues, assist in backup and recovery processes, and coordinate IT support tickets with effective communication and exceptional customer service. Additional responsibilities include facilitating equipment procurement, administering basic phone systems, and performing warranty-related service tasks, with adaptability to address evolving business needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

IT Technician

The Payroll Company
10.2022 - 05.2023
  • Technical Support: Configuration of the different tools required by the local users, technical assistance of the technological devices used by the company and intern users.
  • Frist response of
  • Accomplishments:
  • Standardization of Processes: Developed comprehensive user handbooks outlining step-by-step procedures for various processes. These handbooks were designed to ensure consistency within the team, enabling standardized handling of diverse requests and cases.

Service Desk Agent

The Payroll Company
10.2021 - 10.2022
  • Core Competencies:
  • Internal Support: Assisted internal users in resolving issues and fulfilling requests promptly and efficiently.
  • Technical Support: Configured essential tools for local users and provided technical assistance for various technological devices utilized by the company and internal teams.
  • Ticket Management System: Facilitated the movement of tickets across departments, ensured follow-ups, and supported the resolution process to maintain smooth operations.

Customer Service and Technical Support Agent

Concentrix
03.2021 - 10.2021
  • Customer Service: Provided prompt assistance to customers via phone, addressing technical issues and ensuring a positive resolution experience.
  • Technical Support: Delivered step-by-step guidance to customers to troubleshoot and resolve technical issues. Educated users on device functionality and best practices for efficient usage.
  • Accomplishments:
  • SME: Helping the management of the team, right hand of the Team Leader.

Education

Bachelor’s degree - systems engineering

Fidélitas University

AWS re/Start Cloud Practitioner - undefined

Elev8 Education
01.2023

Cisco CCNA v7 - undefined

Technology Academy of Cedes Don Bosco
01.2021

Highschool - undefined

Salesiano Don Bosco
01.2020

Skills

Networking

MS Admin

Coding: Phyton Java Script HTML

Jira ServiceNow

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Microsoft office

Problem-solving

Time management

MS office

Multitasking

Timeline

IT Operations Admin

CBRE
08.2024 - 12.2025

IT Technician

The Payroll Company
10.2022 - 05.2023

Service Desk Agent

The Payroll Company
10.2021 - 10.2022

Customer Service and Technical Support Agent

Concentrix
03.2021 - 10.2021

AWS re/Start Cloud Practitioner - undefined

Elev8 Education

Cisco CCNA v7 - undefined

Technology Academy of Cedes Don Bosco

Highschool - undefined

Salesiano Don Bosco

Bachelor’s degree - systems engineering

Fidélitas University
Esteban VallejoIT Professional