Esteban Gabriel Ugalde

In my role as a Customer Service Representative at CRSpark, I was the first point of contact for customers, effectively handling inquiries and concerns through phone calls, emails, and chat channels. With a commitment to providing exceptional service, I offered comprehensive information about CRSpark’s products and services, facilitating smooth order placement, tracking, and returns. A key aspect of my responsibilities was addressing and resolving customer issues and complaints with a customer-centered approach. By collaborating with cross-functional teams, I contributed to process improvements that enhanced the overall customer experience. By meticulously recording customer interactions and transactions in the company’s CRM system, I ensured accurate and efficient communication.

• As a Sales Assistant, I excel in identifying and addressing client needs, offering tailored solutions to ensure satisfaction
• With a global perspective, I efficiently coordinate and manage meetings with consumers from diverse regions, including the USA, Europe, Canada, Central, and South America
• Additionally, I bring expertise in devising and implementing effective social media strategies to enhance brand visibility and engagement
• Collaborating seamlessly with the sales team, I maintain accurate records, provide administrative support, and contribute to the development of sales collateral
• With a customer-centric approach and a keen eye on industry trends, I aim to optimize client interactions and contribute to the overall success of the sales strategy.

• Responsible for ensuring the safety and efficiency of Building #2's electrical network at CTP Abelardo Bonilla Baldares through a comprehensive approach to preventive and corrective maintenance
• Tasks include regular cleaning, thorough assessments to identify maintenance needs, and implementing ideal practices to optimize system functionality
• Occupants benefit from a secure environment with minimized risks of electrical hazards, uninterrupted power supply, and increased energy efficiency
• The role involves developing detailed maintenance plans, executing routine inspections, and coordinating activities to minimize disruptions while covering all aspects essential for the electrical network's safety and optimal operation
• Requirements include expertise in electrical maintenance, proficiency in maintenance techniques, strong communication skills, and relevant qualifications in electrical engineering or a related field
• This role plays a crucial part in ensuring a safe, reliable, and energy-efficient electrical system for the building's occupants.