Esteban Jose Rodriguez Aguilar
Grecia
Summary
Professional person with experience in relationships and management of clients and people in general in different work environments. Ease of learning and carrying out new processes.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Authorization Department Representative
UCB
09.2022 - Current
- Authorized medical procedures for Corewell Health Hospitals.
- Analyzed and check information in medical documents in order to authorize.
- Had communication and provide information with doctor offices to initiate authorizations for medical procedures.
Relationship Manager
Tek Experts
06.2022 - 09.2022
- Helped, guided and provided traction to Microsoft submitters with their support tickets and specific inquiries.
- Had active communication with Microsoft submitters and Partners in order to solve different issues.
Customer Service Representative
Bill Gosling Outsourcing
06.2021 - 06.2021
- Helped and support Affirm customers with specific inquiries on calls and emails.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Bachelor in Industrial Engineering -
Universidad Fidelitas
01.2023 - Current
Bachelor's Degree in English Teaching -
Universidad Latina De Costa Rica
01.2016 - 12.2020
Skills
Great customer service
Good communication
Organization
Problem solving
Teamwork
Fluent english
Analytical
People management
Microsoft Office
Assertive communication
Soft skills
Timeline
Bachelor in Industrial Engineering -
Universidad Fidelitas
01.2023 - Current
Authorization Department Representative
UCB
09.2022 - Current
Relationship Manager
Tek Experts
06.2022 - 09.2022
Customer Service Representative
Bill Gosling Outsourcing
06.2021 - 06.2021
Bachelor's Degree in English Teaching -
Universidad Latina De Costa Rica
01.2016 - 12.2020