Eva Flores Amador

· Lead the team, and the project during each phase.

· Project planning.

· Facilitate project meetings.

· Creating schedule and timeline.

· Making sure the work is done to the right standards.

· Responsible of project progress and deadlines.

· Dealing with changes to the project as and when necessary.

· Making sure the project delivers the expected outcome and value.

· Solve Issues that arise during the project.

· Stakeholders communication.

· Monitor project progress.

· Communicating project's progress to the stakeholders.

· Solve impediments that appeared during the sprint.

· Facilitate scrum events.

· RTOP notification to senior management.

· BCP, eCATs and outages report and monitoring.

· Proactive P1/P2 tickets monitoring.

· Operations escalation path.

· Leading the team in charge of delivering work (tickets) to different ITO departments.

· Manage weekly meetings to capture improvement areas and share lessons learned.

· Achieve and exceed excellence in productivity through support team.

· Management of vacation, permissions, and other team member`s requests.