Evelyn Gatgens
Business Administration - Sales Specialist
Heredia, Belén
Summary
Senior Sales Executive with over 15 years of experience in consultative technology sales, specializing in cloud-based SaaS solutions. Proven track record of driving revenue growth and building lasting client relationships across various industries, including Telecommunications, Banking and Finance, and Business Process Outsourcing (BPO) across Central America and the Caribbean. Expert in identifying client needs and tailoring technology solutions to support strategic goals, with a strong focus on customer satisfaction and achieving business impact.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Account Executive
Genesys
2 2021 - Current
- Lead sales strategies for SaaS solutions across Telecommunications, Banking and Finance, and BPO sectors, crafting tailored solutions that address clients’ specific business challenges
- Cultivate and maintain relationships with key accounts across the region, ensuring continuity and satisfaction through the successful deployment of advanced technology solutions
- Spearheaded demand generation initiatives and expanded client portfolios within critical sectors, driving significant growth in account acquisition and retention
- Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
- Achieved or exceeded company-defined sales quotas.
SAP Cloud Solutions Account Executive
Grupo Axento
11.2016 - 01.2021
- Managed strategic accounts across Central America for SAP Cloud Solutions, including SuccessFactors, Ariba, and Hybris, achieving high-impact results through consultative sales approaches
- Developed and executed marketing plans and demand generation campaigns, strengthening relationships with existing clients and creating new business opportunities
- Consistently exceeded quarterly sales targets, contributing to the growth of cloud solution adoption in the region
SAP SuccessFactors Account Executive
SAP Central America
06.2015 - 07.2016
- Directed sales for cloud-based Human Capital Management (HCM) solutions within key accounts across the Central American region, enhancing market adoption through targeted product campaigns and client-focused strategies
- Established solid partnerships with distributors and resellers to optimize collaboration, leveraging their networks to maximize revenue generation
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Account Executive, Applications Sales - Strategic Division
Oracle Corporation
08.2013 - 06.2015
- Oversaw sales of business applications, including ERP, CRM, and Cloud Applications, across 11 key accounts in the Central American region
- Collaborated with strategic partners to develop and close sales plans for high-impact applications, leading to consistent overachievement of sales targets
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Recognized with the 'Circle of Excellence' award for exceptional sales performance and impact
Small and Medium Business Segment Manager
Microsoft Corporation
10.2012 - 08.2013
- Led the strategic annual planning for the SMB segment in Costa Rica, overseeing sales support areas, including telesales, marketing, licensing, and channel distribution
- Managed the execution of the annual forecast and implemented strategies to boost customer satisfaction and market share within the SMB sector
- Conducted regular performance reviews to identify areas for improvement and develop action plans accordingly.
OEM and Retail Sales Manager
Microsoft Corporation
01.2009 - 12.2012
- Directed sales for Microsoft OEM (pre-installed software) in Costa Rica, creating and executing partnerships with key hardware manufacturers and multinational partners
- Achieved over 100% of sales targets consistently, resulting in the 'Excellence Sales Award' and promotion as the leader of the retail segment in the Central American market
Sales Channel Manager
Symantec Corporation
01.2007 - 12.2009
- Developed and reviewed quarterly sales plans, objectives, and quotas for managed partners and strategic alliances, achieving substantial channel growth
- Grew channel sales by 600% and technical accreditations by 300%, with strategic initiatives to support technical knowledge across the sales channel
Senior Commercial Consultant (Technology Sales)
PricewaterhouseCoopers
01.2006 - 12.2007
- Led technology licensing and services sales, focusing on top accounts in Costa Rica and Panama, managing commercial relationships with Oracle, SAP, and other strategic partners
- Developed the Oracle business plan for Central America and Puerto Rico, optimizing pipeline and forecast management for technology solutions
Education
Executive Development Program - Commercial Specialization
ADEN Business School
Costa Rica 01.2013 - 03.2014
Some College (No Degree) - Business Administration
Universidad Latina De Costa Rica
Costa Rica 01.1999 - 01.2002
Skills
Solution Selling
Timeline
SAP Cloud Solutions Account Executive
Grupo Axento
11.2016 - 01.2021
SAP SuccessFactors Account Executive
SAP Central America
06.2015 - 07.2016
Account Executive, Applications Sales - Strategic Division
Oracle Corporation
08.2013 - 06.2015
Executive Development Program - Commercial Specialization
ADEN Business School
01.2013 - 03.2014
Small and Medium Business Segment Manager
Microsoft Corporation
10.2012 - 08.2013
OEM and Retail Sales Manager
Microsoft Corporation
01.2009 - 12.2012
Sales Channel Manager
Symantec Corporation
01.2007 - 12.2009
Senior Commercial Consultant (Technology Sales)
PricewaterhouseCoopers
01.2006 - 12.2007
Some College (No Degree) - Business Administration
Universidad Latina De Costa Rica
01.1999 - 01.2002
Senior Account Executive
Genesys
2 2021 - Current
Languages
Spanish
Native or Bilingual
English
Professional Working
References
Available upon request.
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