EVELYN GUILLEN CORDERO
HEREDIA
Summary
Dynamic professional with a proven track record in customer relations and problem resolution, honed across roles at Amazon as customer representative, event coordinator and in educational settings. Excelled in creating positive outcomes through active listening and effective conflict resolution, enhancing customer loyalty and student engagement. Skilled in data entry and fostering relationships, consistently achieving goals with a focus on continuous improvement.
Overview
21
21
years of professional experience
Work History
English Teacher as Second Language
Ministerio De Educacion Publica
02.2016 - Current
- Enhanced language proficiency by designing engaging lesson plans.
- Created interactive activities to improve student participation.
- Fostered a positive learning environment, encouraging student confidence.
- Improved literacy skills with tailored reading programs.
- Supported students in achieving academic goals, offering personalized feedback.
Event Coordinator
Coris Restaurante
06.2023 - 01.2025
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Customer Service Representative
Amazon
04.2014 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Sykes Enterprises, Incorporated
03.2011 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Front Office Manager
Vesta Group, Coldwell Banker
03.2007 - 01.2011
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Maintained a clean and organized work environment, promoting a professional image of the office.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
Spanish Teacher as Second Language
AEC Spanish School
09.2003 - 10.2006
- Developed engaging lesson plans to foster language acquisition and cultural understanding.
- Facilitated immersive learning environments for improved student engagement and language retention.
- Enhanced language proficiency by conducting interactive classroom activities.
- Created a welcoming classroom atmosphere to encourage student participation.
- Improved student confidence in speaking Spanish with structured conversation practice.
Education
Licenciatura in Primary Education - English As Second Language
Universidad Internacional San Isidro Labrador
Pérez Zeledón08-2016
Bachelor in Primary Education - English As Second Language
Universidad Internacional San Isidro Labrador
Pérez Zeledón08-2016
Event Organization And Production Course -
Universidad De Costa Rica
San Jose09-2024
Advance English -
Instituto Nacional De Aprendizaje
Pérez Zeledón10-2014
High School Diploma -
Liceo Unesco
Pérez Zeledón12-2000
Skills
- Customer relations
- Problem resolution
- Customer service
- Active listening
- Data entry
- Relationship building
- Call center experience
- Conflict resolution
Timeline
Event Coordinator
Coris Restaurante
06.2023 - 01.2025
English Teacher as Second Language
Ministerio De Educacion Publica
02.2016 - Current
Customer Service Representative
Amazon
04.2014 - 01.2016
Customer Service Representative
Sykes Enterprises, Incorporated
03.2011 - 05.2013
Front Office Manager
Vesta Group, Coldwell Banker
03.2007 - 01.2011
Spanish Teacher as Second Language
AEC Spanish School
09.2003 - 10.2006
Licenciatura in Primary Education - English As Second Language
Universidad Internacional San Isidro Labrador
Bachelor in Primary Education - English As Second Language
Universidad Internacional San Isidro Labrador
Event Organization And Production Course -
Universidad De Costa Rica
Advance English -
Instituto Nacional De Aprendizaje
High School Diploma -
Liceo Unesco
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