EVONY WESTBY
San Ignacio,BZE
Summary
Proven track record in enhancing client relations and reducing account discrepancies at EFS Group PLLC, showcasing strong problem-solving abilities and excellent communication skills. Expert in tax law knowledge and adept at fostering team collaboration, significantly improving compliance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Clerk
Ozen Engineering Inc
03.2023 - Current
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
Sales Tax Auditor
EFS Group PLLC
05.2021 - 07.2024
- Assisted businesses in understanding complex sales tax regulations, fostering better compliance and reducing discrepancies.
- Conducted comprehensive research on industry-specific tax laws, ensuring accurate assessments and reducing errors during audits.
- Increased sales tax compliance by conducting thorough audits and providing clear recommendations for improvement.
- Identified underreported sales tax liabilities, enhancing revenue collection efforts for the state.
Clerk
Ministry of Labour
11.2015 - 10.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Payroll Specialist
EFS Group PLLC
06.2020 - 05.2021
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
Teacher's Assistant
Eden S.D.A. Primary School
03.2014 - 06.2014
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
- Adapted teaching methods to suit different learning styles, increasing student satisfaction.
- Conducted educational assessments to identify areas for improvement.
Teacher
St. Ignatius High School
10.2013 - 03.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Receptionist
St. Gabriel's Clinic
06.2011 - 09.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier
Traffic Department
01.2011 - 04.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Accounting
Sacred Heart Junior College
San Ignacio, Belize05.2015
Associate of Science - Business Science
University of Belize
Belmopan, Belize05.2013
Skills
- Invoice Processing
- Customer Relations
- Account Monitoring
- Payment Negotiations
- Accounts Receivable
- Collections
- Microsoft Excel
- Invoicing proficiency
- Accurate payment posting
- Strong client relations skills
- Invoice Preparation
- Data Entry
- Critical Thinking
- Microsoft Office
- Time Management
- Handling Confidential Materials
- Expense Reports
- Attention to Detail
- Payroll Preparation and Processing
- Accounts Payable
- Payment Calculation
- Purchase Orders
- Tax law knowledge
- Sales Tax Regulations
- Tax Statutes
- Tax Filings
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Basic accounting principles
- Team building
- Task Prioritization
Timeline
Accounts Receivable Clerk
Ozen Engineering Inc
03.2023 - Current
Sales Tax Auditor
EFS Group PLLC
05.2021 - 07.2024
Payroll Specialist
EFS Group PLLC
06.2020 - 05.2021
Clerk
Ministry of Labour
11.2015 - 10.2022
Teacher's Assistant
Eden S.D.A. Primary School
03.2014 - 06.2014
Teacher
St. Ignatius High School
10.2013 - 03.2014
Receptionist
St. Gabriel's Clinic
06.2011 - 09.2011
Cashier
Traffic Department
01.2011 - 04.2011
Associate of Science - Accounting
Sacred Heart Junior College
Associate of Science - Business Science
University of Belize
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