EZEQUIEL MANUEL PINOCK LEIVA
San José,SJ
Summary
Proven professional with extensive experience at Nana Tour, adept in enhancing customer experiences through expert tour organization and exceptional service orientation. Skilled in tech-savvy solutions and effective communication, ensuring guest satisfaction and safety. Excelled in team collaboration and problem-solving, significantly improving service delivery standards.
Overview
3
3
years of professional experience
Work History
Concierge & Tour Advisor
Nana Tour
, San Jose
01.2023 - 01.2025
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized tours and excursions, tailoring experiences to guest preferences.
- Made reservations for spa treatments, restaurants and golf tee times.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Security and Camera Monitoring
Seguridad del Futuro S.A.
, San Jose
11.2021 - 01.2023
- Maintained database and regular logs of daily monitoring activities.
- Performed regular checks on equipment to ensure optimal working conditions.
- Ensured compliance with established guidelines for monitoring systems security protocols.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
Education
Especialista En MS-Excel -
IPC
San Jose01-2025
Especialista En MS-Power Point 1 & 2 -
IPC
San Jose03-2025
English For Conversation & Grammar, Writing & Translation, Costumer Care B2 -
Centro Costaricense Del Idioma Ingles SA
San JoseSeminario de Servicio al cliente -
INA
07-2020
Bachillerato Completo -
INAHD
11-2019
Curso Manipulación de alimentos -
INA
07-2020
Preparación y preservación de cafés y batidos -
INAHD
05-2018
Elaboración de platos sencillos a la vista del cliente -
INAHD
04-2018
Skills
- Sales
- Problem-solving
- Conflict resolution
- Team collaboration
- Excellent multitasking
- Service orientation
- Tech-Savvy
- Training and mentoring
- Fluent bilingualism
- Written translation
- Fluent grammar, etiquette
- Effective communication techniques
References
- Ing. José Rodríguez C., 6304-2403
- Oswaldo Mena, 7277-8400
- Mr. Jacckson, 22588428
Personal Information
- Date of Birth: 01/10/00
- Nationality: Nicaragüense
- Marital Status: Soltero
Identification
155835360220, 155835360220
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Concierge & Tour Advisor
Nana Tour
01.2023 - 01.2025
Security and Camera Monitoring
Seguridad del Futuro S.A.
11.2021 - 01.2023
Especialista En MS-Excel -
IPC
Especialista En MS-Power Point 1 & 2 -
IPC
English For Conversation & Grammar, Writing & Translation, Costumer Care B2 -
Centro Costaricense Del Idioma Ingles SA
Seminario de Servicio al cliente -
INA
Bachillerato Completo -
INAHD
Curso Manipulación de alimentos -
INA
Preparación y preservación de cafés y batidos -
INAHD
Elaboración de platos sencillos a la vista del cliente -
INAHD
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