FABIAN ANDREY SOLIS SALAZAR
.
Santo Domingo
Summary
Dynamic leader and problem-solver with extensive experience at Amazon, adept in content classification and vendor support across multiple regions. Excelled in multitasking and strategic project innovation, enhancing process efficiencies. Demonstrates exceptional empathy and communication, guiding team growth. Skilled in CMP application and dispute resolution, showcasing a blend of analytical prowess and interpersonal skills.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Sr Associate, Trust & Safety
Amazon
San Jose , Costa Rica
04.2024 - 03.2025
- Supporting Prime Video by reviewing content, including movies, TV episodes, and series, to assess for violence, sexuality, nudity, substance use, smoking, alcohol consumption, and inappropriate language. This ensures that content is classified appropriately for all audiences, or for viewers over 18. Additionally, I am trained to apply market-specific ratings, known as CMP, for different regions, including GB, US, DE, and JP, as ratings vary by territory.
Support Ops Specialist
Amazon
San Jose, SJ
03.2023 - 04.2024
- Bilingual point of contact with the sales managers of diverse companies that sells their products on Amazon North America (United States and Canada), for the strategic coordination of our commercial and logistical relationships in the North America Market
- Trained in VCDM (Vendor Chargeback Dispute Management) for the resolution of chargebacks concerning various issues that vendors worldwide claim, due to poor packaging of their products, among other different conflicts.
- Giving them insight regarding some chargebacks that they received in different situations they do not do properly
Selling Partner Support Associate
Amazon
San Jose, SJ
03.2021 - 03.2023
- Gave support to the Vendor Support Department. Trained in different skills, such as Core, Catalog, EDI, Chargebacks, Transportation, and ARA (Data Analyst Report Tech). Contact point for vendors to update their products on Amazon US, CA, UK, and AU websites.
Giving them insight regarding some chargebacks that they received in different situations they did not handle properly.
Mentoring skills, trained on CSM as a mentor for some new waves and different associates, collaborating in different areas such as training.
Costumer Service Agent
Amazon
San Jose, SJ
07.2020 - 12.2020
- Customer service for the North American market.
Help customers locate their purchase orders, create product replacements, or refunds, if necessary.
I helped my direct manager with several coaching sessions for different associates, gave mentoring sessions, and also listened to some phone calls to determine areas of improvement.
Education
Business Analytics - BA
Universidad CENFOTEC
San José, SJ 07.2024 - 04.2025
Bachelor of Science - Psychology
Universidad Hispanoamericana
San José, SJ 06.2022 - 12.2025
Bachelor of Arts - English Teaching and Translation
Universidad Americana
San José, SJ 01.2020 - 12.2025
Skills
Collaborative Team Management
Certification
Microsoft Office Package
Languages
- English, advanced
- Spanish, native
Timeline
Business Analytics - BA
Universidad CENFOTEC
07.2024 - 04.2025
Sr Associate, Trust & Safety
Amazon
04.2024 - 03.2025
Support Ops Specialist
Amazon
03.2023 - 04.2024
Bachelor of Science - Psychology
Universidad Hispanoamericana
06.2022 - 12.2025
Selling Partner Support Associate
Amazon
03.2021 - 03.2023
Costumer Service Agent
Amazon
07.2020 - 12.2020
Bachelor of Arts - English Teaching and Translation
Universidad Americana
01.2020 - 12.2025
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