MS Office
Fabian Cubas
Industrial And Systems Engineer. Finances Minor Degree.
Tilaran,G
Summary
Dedicated professional with business administrations, IT, operations and finances skills, with a history of meeting company goals and exceeding in responsibility to others, client success, skills and business results, utilizing consistent and organized practices focused in the quality of the deliverables and customer needs.
Skilled in working under pressure and adapting to new situations, specially challenging ones, to ensure the company success through outstanding delivery. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
Overview
24
24
years of professional experience
4
4
Certifications
1
1
Language
Work History
Delivery Partner
Kyndryl
10.2016 - Current
- Contract management through SLAs, global support teams alignment, and, establishment of accounts governance, through statistics, KPIs, and metrics based on incident, problem, and change. All contractual SLAs of clients in 99%.
- Proactively communicated any unforeseen obstacles or delays to customers, demonstrating transparency and professionalism in handling unexpected situations
- New cloud contracts deployment and solutioning implementation with success ratio of 100% in CDD's.
- Developed team communications and information for meetings.
- Performed and lead 4 service improvement plans for NPS detractor accounts with positive outcome in next NPS cycle increasing score to 10.
- Clients: Post Holdings Inc, Gulf States Toyota, GKN Driveline, City of Toledo, City of Cleveland, Skanska Building USA, Fanatics and Nelson Global Products.
- Other roles within Kyndryl / IBM: Service Availability Manager, Service Delivery Manager, Major Incident Manager, Emergency Response Team (Canada) and Quality Manager for regulated accounts (FDA).
COO
Cia. Operadora Megasport SA de CV
10.2009 - 07.2016
- Oversaw operations and coordinated with managers to increase quarterly profits by 15%
- Implementation and deployment of cost reduction programs for corporate budgets (operations, commercial, IT and HR). Direct costs reduction of 5.5% average per year.
- Developed and implemented recommendations for service improvement.
- Negotiated and drafted contracts with business partners, clients and vendors, saving company over $2M in 3 years.
- Spearheaded 8 third-party contract negotiations to obtain favorable pricing.
- Remote operation of 43 sportsbooks with staff of 150-160 peers in foreign offices, 10 office managers and 40 data coordinators.
- In-house call center development and deployment.
- Review and approval of budgets: Operations, Marketing and IT. Forecast accuracy of budgets 95%.
- Project lead of 35 new casinos opening, ERP (Intelisis), Social Responsible Company certification, ISO 9000-2008 certification, and Online platform.
Production and Sales Manager
Grupo Industrial Zawá
10.2007 - 10.2009
- Established prices policies, statistics, and operation processes.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Audit and review production and QA control of chips brand Del Barrio (GRUMA and Agroinsa). 15% cost reduction.
- Sales increase of 60%.
Quality Assurance Technician
Intel
05.2000 - 01.2001
- Quality assurance of Celeron and Pentium III production in SEC2.
- Pentium IV pilot testing and quality assurance in production.
- Quality assurance tests of first manufacture batch of Pentium 4.
Education
Minor - Finances
EGADE
Monterrey, Nuevo Leon 01.2015 - 2015.12
Bachelor of Science - Industrial And Systems Engineering
Universidad TecMilenio
Monterrey, Nuevo Leon 05.2004 - 2007.05
Bachelor - Industrial Engineering
Universidad Internacional De Las Américas
San Jose, Costa Rica 09.2000 - 2004.04
No Degree - Computer Science Engineering
Universidad Latina
San Pedro, Costa Rica 01.1999 - 2000.08
Skills
Partner Relationship Management
undefinedSoftware
Workday
SAP
Multiple programming languages
Service Now
Certification
ITIL V3
Timeline
PMP (pending certification test)
11-2021
Certified Delivery Partner Executive, Kyndryl
01-2021
ITIL V3
11-2017
Delivery Partner
Kyndryl
10.2016 - Current
Minor - Finances
EGADE
01.2015 - 2015.12
COO
Cia. Operadora Megasport SA de CV
10.2009 - 07.2016
Six Sigma (Yellow Belt)
11-2007
Production and Sales Manager
Grupo Industrial Zawá
10.2007 - 10.2009
Bachelor of Science - Industrial And Systems Engineering
Universidad TecMilenio
05.2004 - 2007.05
Bachelor - Industrial Engineering
Universidad Internacional De Las Américas
09.2000 - 2004.04
Quality Assurance Technician
Intel
05.2000 - 01.2001
No Degree - Computer Science Engineering
Universidad Latina
01.1999 - 2000.08
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