Fabián Gutiérrez Baltodano
Passenger Assistand
Desamparados,Alajuela
Summary
Dynamic and empathetic professional with experience as a Passenger Assistant at the Airport, excelling in client communication and issue resolution. Proven ability to enhance passenger satisfaction through effective inquiry management and teamwork, while ensuring timely departures. Skilled in adhering to standardized procedures and maintaining reliability in fast-paced environments.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Passenger Assistant
Airport
Alajuela, Costa Rica
07.2025 - Current
- Assisted passengers with boarding procedures, ensuring a smooth and efficient transition to their flights.
- Provided support in managing passenger inquiries, enhancing overall travel experience through effective communication.
- Monitored passenger flow at check-in counters, facilitating timely departures and minimizing wait times.
- Coordinated with airline staff to resolve passenger issues, resulting in improved service satisfaction.
- Assisted families traveling with young children by providing extra attention during boarding process and offering age-appropriate entertainment options throughout the flight.
- Handled passenger concerns with empathy and professionalism, resolving issues quickly to maintain overall satisfaction levels.
- Tagged baggage and routed to appropriate location for loading and screening.
Pizza Maker
Pizza Hut
Alajuela, Costa Rica
11.2023 - 07.2025
- Prepared and assembled pizzas according to standardized recipes, ensuring consistent quality and customer satisfaction.
- Operated kitchen equipment safely and efficiently, maintaining cleanliness and adhering to health and safety regulations.
- Assisted in inventory management by restocking supplies and maintaining accurate stock levels in the kitchen.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed and efficiency.
Education
High School Diploma -
Skills
Client communication
Issue resolution
Passenger assistance
Inquiry management
Empathy in service
Time management
Team collaboration
Standardized procedures
Problem resolution
Patience and tolerance
Reliability and punctuality
License
I possess A2 and B1 licenses and have my own means of transport.
Timeline
Passenger Assistant - Airport
07.2025 - Current
Pizza Maker - Pizza Hut
11.2023 - 07.2025
Colegio Redentorista San Alfonso - High School Diploma,