Fabio Navarro Morales
TECHNICAL SUPPORT SPECIALIST
Heredia
Summary
Experienced Technical Support Representative with a strong understanding of the requirements of business and home users. Skilled in troubleshooting and providing desktop support for Windows, Linux, and Mac platforms. Proven ability to quickly resolve issues on first contact, ensuring efficient problem resolution.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Foundever
03.2024 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Support Representative
Infosys
09.2023 - 02.2024
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Storage Technical Support Specialist
Movate
01.2023 - 07.2023
- Tech Support via emails, chats and phone
- Learned and adapted quickly to new technology and software applications
- Identified issues, analyzed information and provided solutions to problems
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
Technical Support Representative
Teleperformance
04.2022 - 10.2022
- Translated complex technical issues into digestible language for non-technical users
- Offered troubleshooting of connectivity issues across Wi-Fi Networks, slow speeds and any issue related to the user's internet connectivity
- Submitted service tickets for equipment maintenance requests and technical visits according to the needs
- Used ticketing systems to manage and process support actions and requests
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Cisco, CCNA -
Fundación Omar Dengo
07.2024 - Current
IT, IT Essentials - undefined
Fundación Omar Dengo
04.2024 - 06.2024
Cyber Security and Linux OS, Specialization - undefined
Universidad Juan Pablo ll
10.2022 - 10.2023
Accounting, Associate Degree - undefined
Instituto Jiménez
06.2020 - 10.2021
High School, Degree - undefined
Educación Abierta, MEP
09.2021 - 05.2022
Skills
- Fast Learner
- Decision-Making
- Active Listening
- Multitasking Abilities
- Teamwork and Collaboration
- Flexible and Adaptable
- Problem-Solving
Timeline
Cisco, CCNA -
Fundación Omar Dengo
07.2024 - Current
IT, IT Essentials - undefined
Fundación Omar Dengo
04.2024 - 06.2024
Customer Service Representative
Foundever
03.2024 - Current
Customer Support Representative
Infosys
09.2023 - 02.2024
Storage Technical Support Specialist
Movate
01.2023 - 07.2023
Cyber Security and Linux OS, Specialization - undefined
Universidad Juan Pablo ll
10.2022 - 10.2023
Technical Support Representative
Teleperformance
04.2022 - 10.2022
High School, Degree - undefined
Educación Abierta, MEP
09.2021 - 05.2022
Accounting, Associate Degree - undefined
Instituto Jiménez
06.2020 - 10.2021
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