Fabiola Jimenez
San José
Summary
To obtain a challenging data scientist position in a dynamic and innovative organization where I can use my technical and analytical skills. Results-driven Senior Product Designer with over 6 years of experience delivering impactful, user-centered design solutions in remote and cross-functional environments. Successfully led complex projects, including launching innovative features for Microsoft's Viva Engage, driving engagement, and enhancing accessibility. Skilled in designing for collaboration tools and developer workflows, integrating AI solutions, and fostering seamless user experiences. A proactive leader with a proven record of accomplishment in iterative design, stakeholder alignment, and facilitating workshops that empower teams to solve complex challenges. Passionate about creating transparent, scalable solutions that align with GitLab's mission of empowering developers and advancing DevOps practices.
Collaborative Product Designer with expertise in determining functionality and enhancements. Knowledgeable in creating production-ready designs. Offering a successful career history comprising more than 6 years.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Designer II
Microsoft
04.2022 - Current
- -Company Overview: Viva Engage Team, Product Designer II
- Led Diverse Projects Across Viva Engage: Designed and shipped innovative solutions across Viva Engage Answers with Topics, Search, Campaigns, Delegation, and Communities
- Successfully navigated complex projects with ambiguity and rapidly ramped up to deliver results
- Strategic Collaboration: Partnered with engineers, product managers, and cross-functional teams to define processes, break down projects into actionable phases, and align on budgets, timelines, and requirements
- Led efforts to integrate Viva Engage with Teams, M365 Dashboard, Viva Topics, and Viva Analytics while ensuring design system consistency
- User-Centered Design: Conducted workshops to understand business needs, user pain points, and customer goals
- Collaborated with research and data analysis teams to gather insights, ensuring that design solutions are both user-focused and strategically aligned for features for mobile or desktop apps
- Leadership and Mentorship: Guided junior Product Managers to understand project scope, draft proposals and build a specs we can use to present to leadership
- Facilitated and participate in design critiques to provide constructive feedback and foster a positive, creative environment across different organizations
- Process Innovation: Championed efficiency by aligning product offerings to leadership priorities and client needs
- Introduced Copilot and AI into new features, increasing feature adoption and utility
- Ensured stakeholder buy-in through clear communication and impactful presentations, driving alignment and support for strategic initiatives
- Viva Engage Team, Product Designer II
- Key projects: Viva Engage Answers with Topics: Designed and launched a feature connecting users with relevant knowledge and expertise within the organization
- This feature significantly improved organizational knowledge sharing by increasing content discoverability and reducing duplicate inquiries
- It also led to a notable increase in user engagement, as employees could easily connect with subject matter experts and access valuable insights
- Viva Engage Search: Spearheaded the design of a new search feature, improving discoverability and user satisfaction
- Worked across teams to ensure technical feasibility and timely delivery
- Campaigns & Delegation: Designed tools to share drafts across multiple people and delegates to help manage posts and collaborate on drafts for better information sharing, balancing user needs with business objectives
- Communities' Right Rail Editing: Delivered an enhanced right rail editing experience, enabling community managers to customize and optimize their spaces effectively to share that experience into their communities and its members
Senior UX/Product Designer
Accenture
09.2019 - 04.2022
- Company Overview: Microsoft Dynamics 365 & Partners Team, Senior UX/Product Designer
- Designed intuitive, web-based interfaces for complex internal systems, improving usability and efficiency
- Applied principles of clean visual design to create modern, user-friendly UIs that enhanced user experience
- Led and mentored mid and junior designers, fostering effective communication and teamwork
- Developed and maintained design systems that ensured consistency across products
- Collaborated with cross-functional teams, including strategy, research, and engineering, to solve intricate user challenges
- Created detailed wireframes, prototypes, and redlines to enable developers to implement features accurately and efficiently
- Established and refined design processes to improve team workflows and experiences
- Developed prototypes to validate concepts in user research studies, ensuring solutions were user-centered and impactful
- Microsoft Dynamics 365 & Partners Team, Senior UX/Product Designer
Education
Associate Degree - Digital Experiences UX/UI
Universidad LCI Veritas
San Jose, Costa Rica06.2016
Skills
- Designing for Developer Workflows & Collaboration Tools
- Asynchronous Communication & Remote Team Facilitation
- Design Thinking
- Workshop Facilitation
- Stakeholder Alignment
- Iterative Design
- Interaction Design
- Prototyping
- Usability Testing
- Cross-Functional Collaboration
- Design process
- Company processes and procedures
- Training documentation
- Product management
- Product design
- Product testing
- Design thinking
- Design systems
- Responsive design
- Mobile app design
- Usability testing
- Troubleshooting
- Product issue resolution
- Visual design
Accomplishments
- Facilitated remote workshops with cross-functional teams (PMs, engineers, researchers) to align on business and user goals. Delivered actionable design strategies for Teams and Viva Analytics integrations, ensuring seamless collaboration across tools.
- Partnered with globally distributed teams to standardize design systems, ensuring consistency and scalability across Viva Engage products used by millions of enterprise users.
- Improved Viva Engage Search Success Rate from 11% to 38%, enhancing user experience and accessibility.
- Increased question threads with topics tenfold, from 0.5% to 5% of Engage question threads, driving engagement.
- Enhanced user satisfaction by 15% through redesigned Viva Answers right rail workflows. Reduced project timelines by 15% through effective cross-team alignment and process optimization.
Certification
- Cornell University, Identifying and Framing a Challenge, 08/20
- Nielsen Norman Group, Being a UX Leader, 09/21
Personal Information
Title: PRODUCT DESIGNER
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Product Designer II
Microsoft
04.2022 - Current
Senior UX/Product Designer
Accenture
09.2019 - 04.2022
- Cornell University, Identifying and Framing a Challenge, 08/20
- Nielsen Norman Group, Being a UX Leader, 09/21
Associate Degree - Digital Experiences UX/UI
Universidad LCI Veritas
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