Lexis Nexis Software
Fabiola Zuñiga Arias
Customer Service Representative
Tres Rios,Cartago
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at SYKES through effective complaint resolution and empathy. Skilled in managing high-stress situations and improving satisfaction rates. Brings valuable call center experience and scheduling expertise, excelling in both communication and organizational abilities.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
SYKES
03.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Reduced the risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
Education
High School Diploma -
San Luis Gonzaga
Cartago, Costa Rica 05.2001 -
Skills
Complaint resolution
Call center experience
Scheduling
Software
Honeycomb Software
Timeline
Customer Service Representative
SYKES
03.2022 - Current
High School Diploma -
San Luis Gonzaga
05.2001 -
Similar Profiles
Janasha TaylorJanasha Taylor
Customer Service Representative at SYKESCustomer Service Representative at SYKES
Briana PolumboBriana Polumbo
Sales Representative at SYKESSales Representative at SYKES
Luis Alfredo Pomarico GonzálezLuis Alfredo Pomarico González
Bilingual Customer Service Agent at SYKESBilingual Customer Service Agent at SYKES
Ashley Zeynad Martínez SanchezAshley Zeynad Martínez Sanchez
Customer Service Representative at CajeraCustomer Service Representative at Cajera
Yamil Campos QuirósYamil Campos Quirós
Jefe De Cirugía at Clínica Veterinaria San JuanJefe De Cirugía at Clínica Veterinaria San Juan