Fabricio Quirós Siles
San José,SJ
Summary
Dynamic Implementation Consultant with a proven track record at Granicus, adept at developing tailored solutions and enhancing user experiences. Skilled in JavaScript and API integration, I excel in cross-functional collaboration and client training, driving project success and ensuring seamless transitions. Committed to continuous improvement and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Implementation Consultant
Granicus
San Jose, Costa Rica
04.2025 - Current
- Collaborated with clients to define project scope and requirements.
- Developed implementation plans tailored to client needs and specifications.
- Conducted training sessions for end-users on new system functionalities.
- Provided ongoing support during the transition phase post-implementation.
- Documented process workflows and user guides for future reference.
- Coordinated with cross-functional teams to ensure project alignment and success.
- Analyzed feedback to refine implementation strategies for improved effectiveness.
- Created user documentation including system setup instructions and user manuals.
Senior Technical Engineer Twilio Engineer
Foundever Group
08.2024 - Current
- Assisted customers with account recovery, access management, and resolving security-related incidents to maintain account integrity and prevent unauthorized access.
- Worked closely with development, product, and engineering teams to escalate and resolve complex issues, providing feedback on recurring problems to improve system performance and reliability.
- Provided support for database-related issues, including troubleshooting connection errors, data inconsistencies, and performance optimization for customer-facing applications.
- Onboarded customers on their integrations and provided dedicated support to a high variety of customers, ensuring their accounts were properly set up and no issue occurred during their onboarding.
- Supervised On Call shifts that could occur at any time, to review incidents and work closely with our team in online bridges to ensure product errors or specific customer issues are solved.
Technical Engineer Twilio Engineer
Foundever Group
04.2022 - 08.2024
- Provided advanced technical support to customers, specializing in the resolution of issues related to DNS configurations, ensuring efficient email delivery and proper domain authentication.
- Offered expertise in troubleshooting API-related challenges, guiding customers through integration processes and helping them maximize the capabilities of SendGrid's API services.
- Took a lead role in enhancing account security for customers, implementing measures to safeguard email accounts and prevent unauthorized access, contributing to overall system integrity.
Technical Support Engineer Associate
Akamai Technologies
01.2022 - 03.2022
- Investigated and resolved HTTP and HTTPS-related issues, collaborating closely with clients to analyze web traffic patterns and optimize content delivery for superior user experiences.
Temporary Contractor
Akamai Technologies
10.2021 - 12.2021
- Developed and conducted training sessions for clients on Akamai's products and services, empowering them to independently manage and troubleshoot common issues.
Education
Cybersecurity Engineering Degree -
Fidelitas
12.2025
Computer Engineering Degree -
ULACIT
12.2025
Technician in Computer Networking -
Técnico Profesional Fernando Volio
01.2021
Skills
- JavaScript
- C
- JSON
- CSS
- Python
- SMTP knowledge
- DNS knowledge
- API knowledge
- Linux knowledge
- Active Directory knowledge
- Splunk
- Wireshark
- DB knowledge
- JIRA
- Salesforce
- Zendesk
- Azure
- Postman
- Billing knowledge
- Account onboarding knowledge
- Wrike knowledge
- Dbeaver knowledge
Certification
- Cisco CCNA 2 and 3, Técnico Profesional Fernando Volio, 2021
- Cisco CCNA 1, Técnico Profesional Fernando Volio, 2020
- LibreOffice Full Suite, Técnico Profesional Fernando Volio, 2019
- Cisco IT Essentials, Técnico Profesional Fernando Volio, 2019
Languages
- English C1
- Spanish
Timeline
Implementation Consultant
Granicus
04.2025 - Current
Senior Technical Engineer Twilio Engineer
Foundever Group
08.2024 - Current
Technical Engineer Twilio Engineer
Foundever Group
04.2022 - 08.2024
Technical Support Engineer Associate
Akamai Technologies
01.2022 - 03.2022
Temporary Contractor
Akamai Technologies
10.2021 - 12.2021
Cybersecurity Engineering Degree -
Fidelitas
Computer Engineering Degree -
ULACIT
Technician in Computer Networking -
Técnico Profesional Fernando Volio