Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Fabricio Rojas

Mora,San Jose

Summary

Dynamic customer service professional with a proven track record at Concentrix, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I excel in high-pressure environments, ensuring customer satisfaction while leveraging product knowledge to deliver exceptional service.

Overview

3
3
years of professional experience
1
1
Language

Work History

Customer Service Representative

Concentrix
08.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Machine Operator

Infotree Global
07.2022 - 01.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Education

Medium-level Technician in Industrial/ Bachiller -

Colegio Técnico Profesional De Mora(C.T.P Mora)
Mora
05.2001 -

Skills

Customer service

Timeline

Customer Service Representative

Concentrix
08.2024 - Current

Machine Operator

Infotree Global
07.2022 - 01.2023

Medium-level Technician in Industrial/ Bachiller -

Colegio Técnico Profesional De Mora(C.T.P Mora)
05.2001 -

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Fabricio Rojas