Faisal Khalid

With over 10 years of experience in information technology, virtualization, and system administration, have contributed to the reliability and performance of BlackBerry's services and products. As a Site Reliability Engineer, ensure and collaborated with product development teams to design, build, and maintain secure and highly available cloud-based applications and services, ensuring the seamless delivery of BBM Enterprise functionality to customers. As a Service Engineering Specialist, was able to supported the deployment, day-to-day maintenance and upgrades, as well as troubleshooting of BlackBerry's core communication services, enterprise software and hardware such as BBM. Therefore bringing a strong passion for solving complex technical problems, optimizing system efficiency, and ensuring customer satisfaction. At this moment am looking for a new opportunity where can leverage skills and expertise to help a company achieve its mission and goals.

• Coordinated and executed with minimal disruption the migration of a subset of globally deployed services from OpenStack to Microsoft Azure, ensuring a seamless transition and reducing infrastructure costs by 30%
• Successfully planned and executed the migration of globally deployed services from OpenNebula to OpenStack running on newer hardware, ensuring minimal disruption and improved performance while cutting costs by up to 15%
• Planned, coordinated and executed with no disruption to VOIP services the migration and expansion of TURN/STUN components into specific geographic locations as required by product management, effectively scaling the service to meet growing demand while reducing cloud costs by 20%
• Completed multiple migrations of clusters running older ElasticSearch versions to new ones while incurring zero downtime
• Acted as team's SME for certificate management - overseeing the ordering, maintenance, and coordinating the implementation of renewals