FATIMA PONCE

• Developed expertise in rating processes and guidelines.
• Identified inefficiencies and recommended adjustments to boost productivity.
• Managed multiple projects, delivering results within tight deadlines and high standards.
• Optimized processes and led automation initiatives, reducing manual efforts.
• Assessed operational performance and collaborated on comprehensive project plans.
• Contributed to strategic planning, providing valuable input for departmental objectives.
• Enhanced data accuracy and reduced risk exposure through detailed risk assessments.

Skills: Project leadership, Problem-solving, Data analysis, Strategic thinking, Risk management, Operational excellence, Stakeholder management, Process analysis, Power BI, Excel,Executive Report,Data Analytics.

• Managed business administration services, data capture, and quality assurance for a designated LOB
• Handled client requests, resolved technical issues, and escalated conflicts promptly
• Liaised with various teams as required

Skills: Business analysis, KPIs, Customer service, Teamwork, Data analysis, Business relationship management, Written communication, Analytical skills, Public speaking

• Oversaw data maintenance for BIS's Commercial Relations function, including online research, data verification, and direct data entry
• Managed business credit report disputes, ensured data quality, and tracked business disputes
• Communicated dispute status and resolutions, maintained dispute logs, and assisted with internal research and report updates
• Prepared documentation required by the legal department and educated businesses on the dispute resolution process

Skills: WinSQL, Professional Services, Project teams, KPIs, Customer Experience, Business Relationship Management, Operations, Requirement Analysis, Written Communication, English, SharePoint