Federico Abarca Atkin
Operations Manager
San José,SJ
Summary
Partner Operations Manager coordinating customer quoting, cross-functional partner support, and service-level delivery across U.S. and Canada business accounts, resolving 30+ partner cases per month. Builds timely responses for Dell product requests, aligns internal teams with external partners, and keeps quoting work accurate for a smooth client experience. Supports business growth by solving issues quickly and meeting 99%+ of SLAs.
Overview
6
6
years of professional experience
Work History
Partner Operations Manager
TD SYNNEX
12.2023 - Current
- Maintain service-level tracking across $[10,000,000] in Dell product quotes, supporting accurate fulfillment and issue resolution.
- Handle 20+ customer quotes daily, delivering timely responses and consistent service for businesses across the United States and Canada.
- Deliver tailored Dell quotes with clear details, supporting customers through the full quoting process.
- Coordinate with internal teams and external partners to streamline quoting workflows and improve process efficiency.
- Track SLA performance and resolve quoting issues quickly to support reliable service delivery and business growth.
Operations Manager
MTA TENNIS ACADEMY
01.2025 - 06.2025
- Managed budgeting, invoicing, collections, and vendor payments to maintain healthy cash flow.
- Coordinated class schedules and bookings to maximize court utilization and balance daily coaching coverage.
- Led three coaches with scheduling, feedback, and development planning to improve performance and client satisfaction.
- Analyzed revenue, expenses, and client satisfaction trends to guide process improvements across academy operations.
- Strengthened service workflows to support the coaching experience and increase client retention.
- Resolved daily operational issues with clients and vendors to keep service delivery consistent.
Assistant to Manager
WINDMAR HOME PUERTO RICO
01.2023 - 08.2023
- Supported the general manager with administrative tasks, calendar management, and sales coordination to keep daily operations moving.
- Drafted and delivered written follow-up communications to prospective solar clients across the Puerto Rico market.
- Coordinated sales visit follow-up to strengthen client engagement and keep prospects responsive after meetings.
- Streamlined daily workflows by organizing priorities, aligning schedules, and reducing friction between administrative and sales tasks.
- Maintained clear communication between prospects and management to support timely responses and consistent service.
Customer Service Representative
CCS Corp
03.2022 - 10.2022
- Delivered courteous telephone support, building client trust and reinforcing confidence in company offerings.
- Managed scheduling changes and appointment details to keep daily operations organized and reduce missed handoffs.
- Strengthened issue resolution by addressing client concerns promptly and maintaining reliable follow-through.
Customer Service Representative
COSTA RICA LANGUAGE ACADEMY
01.2021 - 12.2021
- Track 97% on-time transfer performance across scheduled airport service and route changes.
- Coordinate pickup schedules, route changes, and airport handoffs through CRM systems and bilingual communication.
- Resolve traveler issues quickly by confirming timing updates and service details with customers and vendors.
- Maintain clear service-level tracking to support punctual arrivals, drop-off timing, and reliable visitor communication.
Education
Certificate - Personal Trainer
UNIVERSIDAD NACIONAL
Technical Degree - Sports Management
TECNOLOGICO DE COSTA RICA
Costa Rica01-2023
Skills
Operations coordination
Process improvement
Schedule coordination
Vendor coordination
Service-level tracking
SLA reporting
Contract administration
Client relationship management
Customer service
Bilingual communication
Order fulfillment
Issue resolution
CRM systems
Personal Information
- Nationality: Costa Rican and Australian
- Driving License: Driver’s License
Timeline
Operations Manager
MTA TENNIS ACADEMY
01.2025 - 06.2025
Partner Operations Manager
TD SYNNEX
12.2023 - Current
Assistant to Manager
WINDMAR HOME PUERTO RICO
01.2023 - 08.2023
Customer Service Representative
CCS Corp
03.2022 - 10.2022
Customer Service Representative
COSTA RICA LANGUAGE ACADEMY
01.2021 - 12.2021
Technical Degree - Sports Management
TECNOLOGICO DE COSTA RICA
Certificate - Personal Trainer
UNIVERSIDAD NACIONAL