Microsoft Office
FEDERICO AMADOR
Industrial Engineer
Santa Ana,SJ
Summary
Experienced with regional market analysis, strategic planning, and commercial negotiations. Utilizes strong leadership and communication skills to drive team performance and achieve business goals. Track record of successfully managing client relationships and enhancing regional market presence.
Goal-oriented manager with distinguished experience in a diverse type of industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
REGIONAL COMMERCIAL DIRECTOR
GRUPO TICAL
08.2015 - 08.2024
- Revenue growth from $40M USD to $120M USD in Mexico and Central America
- Interim Country Manager to improve profitability and operations at stations: Panama (2017), Mexico (2018), Monterrey (2024), turning deficits into surpluses during my tenure
- Expansion of revenue in new industries such as Medical Devices (Abbott, Bayer, Cardinal, Terumo, Merck), Semiconductors (Intel), Consumer Goods (Walmart, Coca Cola Company, Unilever, Clorox), among others
- Creation and development of a high-level commercial team with areas of Marketing, Sales, Customer Service, Key Accounts, and Business Intelligence, achieving double-digit growth for five consecutive years
- Interim Regional Operations Director (2020-2021) with performance improvements in operational profitability and decision-making during the early years of the pandemic, overseeing approximately 750 people in six countries in the region
- Expansion of Regional Stations with new facilities and clients to position in the market (Panama and Guatemala)
- Implementation and use of SALESFORCE as a CRM platform from 2015-2020 and CX ORACLE from 2021-2024, being the Lead User of each system and applying all tool modules, with the creation of performance dashboard
COUNTRY MANAGER
GRUPO TLA
08.2012 - 08.2014
- Profitability of a deficit operation with 200% revenue growth during the first year of operation, changing from -$400K in accumulated losses to $1M in profit
- Positioning the company in the Panamanian market, contributing to the regionalization and expansion of services, growing from 4 to 75 employees in the first year
- Establishment of business departments, both accounting and operational, to achieve the company's growth base in future years
- WMS and ERP systems implementation to manage the company's operations and accounting in the country
- Development of a three-year growth plan within the company's strategic context
REGIONAL PROJECT MANAGER
GRUPO TLA
08.2008 - 08.2012
- Led logistics projects in Costa Rica, Guatemala, and Panama, ensuring efficient execution aligned with strategic objectives
- Managed budgets from $750,000 to $5,000,000, optimizing resource use and ensuring profitability
- Implemented a WMS from scratch as part of technological improvements in the company, applied to a total area of 40,000 m2
- Led the implementation of SALESFORCE as a CRM throughout the organization, improving customer relationship management
- Supervised compliance with ISO 9001 standards, ensuring quality and continuous improvement
- Negotiated and closed strategic commercial agreements, driving the growth of storage and distribution services
ADMINISTRATIVE MANAGER
PACIFIC EMERGENCIES
03.2005 - 08.2008
- Improved operational and financial performance by implementing strategies focused on efficiency and profitability
- Implemented an objective measurement and performance tracking system, enabling more effective data-driven decision-making for leadership and market expansion
- Managed high-level personnel, including medical professionals, ensuring alignment with strategic objectives through affiliation programs to attract and retain clients
- Developed complementary projects that diversified service offerings and generated new revenue sources
- Created detailed financial and operational records based on key performance indicators (KPIs), improving decision-making and profitability
Education
BACHELOR'S DEGREE - INDUSTRIAL ENGINEERING
UNIVERSIDAD DE COSTA RICA
01.1994 - 01.2001
MASTER'S DEGREE - SUPPLY CHAIN
ESCUELA DE ORGANIZACIÓN INDUSTRIAL (EOI, ESPAÑA)
01.2004 - 01.2005
PROJECT MANAGEMENT - PMI
UNIVERSIDAD NACIONAL DE COSTA RICA
01.2011 - 01.2012
Skills
Strategic Decision-Making
Accomplishments
- UNIVERSIDAD DE COSTA RICA, President, Engineering Student Association, 2001
- LATIN AMERICAN ASSOCIATION OF INDUSTRIAL ENGINEERING STUDENTS, Delegate for Costa Rica, 2000
- TAMARINDO BEACH IMPROVEMENT ASSOCIATION, President, Board of Directors, 2007
Systems
- SALESFORCE / ORACLE CX (CRM)
- ORACLE / INFOR (WMS)
- ORACLE (TMS)
- MARKETING CLOUD (CRM)
- MICROSOFT OFFICE
Publications
- NACION
- EL FINANCIERO NEWSPAPERS
Guest Speaker
- BAC CREDOMATIC
- ORACLE
- SALESFORCE
- GRI CLUB
Software
Timeline
REGIONAL COMMERCIAL DIRECTOR
GRUPO TICAL
08.2015 - 08.2024
COUNTRY MANAGER
GRUPO TLA
08.2012 - 08.2014
PROJECT MANAGEMENT - PMI
UNIVERSIDAD NACIONAL DE COSTA RICA
01.2011 - 01.2012
REGIONAL PROJECT MANAGER
GRUPO TLA
08.2008 - 08.2012
ADMINISTRATIVE MANAGER
PACIFIC EMERGENCIES
03.2005 - 08.2008
MASTER'S DEGREE - SUPPLY CHAIN
ESCUELA DE ORGANIZACIÓN INDUSTRIAL (EOI, ESPAÑA)
01.2004 - 01.2005
BACHELOR'S DEGREE - INDUSTRIAL ENGINEERING
UNIVERSIDAD DE COSTA RICA
01.1994 - 01.2001
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