Federico Escalante
Heredia,Heredia
Summary
Focused on overcoming work and personal goals through discipline, determination and responsibility. With the ability to adapt, I enjoy taking new opportunities to challenge myself. In a permanent state of learning and improvement.
Overview
10
10
years of professional experience
Work History
Order Management Senior Associate
Bayer
02.2020 - 10.2022
- Reviewed timely and accurate processing of manual orders.
- Analyzed and resolved issues related to electronically received orders.
- Handled special and urgent order-related customer queries and complaints.
- Ensured compliance with Bayer Return policies.
- Performed process controls (ICS, ICM, BPC).
Operation Manager Specialist
Refinitiv
04.2016 - 12.2019
- Managed the entire order life cycle (quote submission, order processing, permissioning, billing).
- Supported the account team and clients.
- Ensured accurate and timely meeting of requirements and deadlines.
- Focused on customer satisfaction throughout the quote-to-billing process.
Senior Process Specialist and Gatekeeper/Queue Man
Infosys
01.2013 - 03.2015
- Executed transactions per guidelines to meet service level agreement targets.
- Ensured SLA compliance, process adherence, and customer satisfaction.
- Managed tickets (orders, PO#, general inquiries) in a queue.
- Assigned tickets based on team members’ skill sets and schedules.
Education
No Degree - Business Administration
Universidad Latina
HerediaHigh School Diploma -
American International School
Heredia03.2012
Skills
Proficient in:
SAP (Intermediate)
Sales Force (Intermdiate)
Avaya (Intermediate)
Oracle (Basic)
Microsoft Office (Intermediate)
Timeline
Order Management Senior Associate
Bayer
02.2020 - 10.2022
Operation Manager Specialist
Refinitiv
04.2016 - 12.2019
Senior Process Specialist and Gatekeeper/Queue Man
Infosys
01.2013 - 03.2015
No Degree - Business Administration
Universidad Latina
High School Diploma -
American International School
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