Federico Torres Lobo
Tibas
Summary
Professional with expertise in optimizing operational processes and implementing business solutions. Proficient in project management, strategic planning, and process improvement, achieving significant efficiency gains and cost reductions. Strong analytical and problem-solving skills enhance project outcomes and overall business performance.
Experienced with Salesforce Platform Administration and AgentForce, providing actionable insights to drive strategic decisions. Utilizes robust knowledge of CRM systems to optimize business processes and enhance user experiences. Track record of implementing effective solutions and fostering collaborative environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salesforce Analyst
Canidium
10.2025 - Current
- Analyzed Salesforce data to enhance reporting accuracy and streamline operational workflows.
- Developed custom dashboards and reports to support business decision-making processes.
- Conducted user training sessions, improving adoption rates of Salesforce features among staff.
- Collaborated with cross-functional teams to gather requirements for system enhancements and integrations.
- Identified process inefficiencies within the Salesforce platform and recommended targeted improvements.
- Assisted in the implementation of new Salesforce features, driving user engagement and satisfaction.
- Analyzed Salesforce data to identify trends and improve business processes.
- Collaborated with stakeholders to gather requirements for system enhancements.
- Developed detailed documentation for user stories and process flows.
- Configured Salesforce features to streamline operations and improve user experience.
Business Operations Intern
Canidium
04.2025 - 09.2025
- Recommended solutions based on data gathered during analyses of organizational processes or systems.
- Performed financial forecasting, budgeting, and reporting activities.
- Develop a comprehensive and fully functional PTO calculator to manage and track all company resources.
- Created detailed reports on operational processes and procedures.
- Monitored daily operations activities to ensure compliance with established policies and procedures.
Fleet Management and Administration
Startup
08.2022 - 02.2025
- Developed and executed cost-saving strategies, reducing operational expenses while maintaining high service quality.
- Implemented a data-driven system to track vehicle performance, reduce downtime, and improve efficiency.
Technical Analyst Intern
KeyTech
08.2023 - 01.2025
- Developed and supported implementation of company-wide business solutions.
- Evaluated operational processes and recommended cost-effective solutions.
- Proactive and bilingual student with experience in big data, analytics, and system monitoring.
- Strong background in improving software services and expanding market reach.
- Skilled in data verification, disaster recovery, and system testing.
- Organized, adaptable, and able to work well under pressure to support company goals and enhance brand performance.
Education
Bachelor of Science - Information Technology Managment
Tecnológico De Costa Rica
Cartago12.2027
Skills
- Process Optimization
- Process Evaluation
- KPI Tracking
- Business Process Improvement
- Data Analysis
- Workflow Analysis
- Project Management
- Agile
- Document Management
- Scrum
- Power BI
- Python
- Javascript
- Java
- C
- C#
- Data Validation
- Data Modeling
- Business Needs Analysis
- Database Maintenance
- Systems implementation
- Salesforce administration
- Data analysis
- Report generation
- Dashboard development
- Salesforce data analysis
Certification
- Scrum Master Professional, CertiProf, USA, 11/01/23
- Certified Salesforce Platform Administrator , Salesforce- 10/2025
- Big Data and Machine Learning, Core Code School, Madrid - 05/01/2025
- Business Intelligence Foundation, CertiProf, USA, 11/01/23
- Certified AgentForce Specialist - Salesforce - 11/2025
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Salesforce Analyst
Canidium
10.2025 - Current
Business Operations Intern
Canidium
04.2025 - 09.2025
Technical Analyst Intern
KeyTech
08.2023 - 01.2025
Fleet Management and Administration
Startup
08.2022 - 02.2025
Bachelor of Science - Information Technology Managment
Tecnológico De Costa Rica