Felipe Chinchilla Carazo
Business Administration
San José,SJ
Summary
I enjoy being around others and always treat everyone with respect, regardless of our differences. I am skilled at multitasking and managing my time efficiently, allowing me to thrive under pressure. I have a strong drive to stay productive and actively engage in various activities. Whenever I identify a flaw in my processes, I dedicate significant time to promptly rectifying it.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
2
2
Languages
Work History
Agent
Concentrix
09.2022 - Current
- I currently work at Concentrix, supporting a U.S.-based bank
- I quickly mastered the skills to assist customers efficiently via chat and phone
- As an agent, I consistently met and exceeded client metrics, earning top performer recognition multiple times while also helping my colleagues reach their goals
- Agent Level: Achieved top performer status, recognized as the most impactful agent on the account at one point
Team Lead
Concentrix
07.2024 - 03.2025
- I served as a Team Leader and consistently supported the Operations Manager with additional tasks to ensure the account maintained excellent
- In my final month, I successfully guided the team to achieve the best metrics across the entire LOB
- Although I have a history of consistent performance, it required several months of dedicated effort to reach the top
- Regarding my departure from the team lead role, the decision was purely strategic: there was no business need for additional team leads, despite my exceptional performance and proactive approach to seeking feedback for continuous improvement
- I have documentation that explains the rationale behind this decision if needed
Education
Bachelor Degree - business administration
Universidad Fidelitas
Skills
Problem-solving
Profile
I enjoy being around others and always treat everyone with respect, regardless of our differences. I am skilled at multitasking and managing my time efficiently, allowing me to thrive under pressure. I have a strong drive to stay productive and actively engage in various activities. Whenever I identify a flaw in my processes, I dedicate significant time to promptly rectifying it., Español, Advanced, B2+, Bachelor Degree, Business Administration, Universidad Fidelitas
Personal Information
- Age: 20
- Nationality: Costa Rican
Timeline
Team Lead
Concentrix
07.2024 - 03.2025
Agent
Concentrix
09.2022 - Current
Bachelor Degree - business administration
Universidad Fidelitas
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