Summary
Work History
Education
Skills
Languages
Languages
References
Timeline
BusinessAnalyst

Sibaja

Heredia,Costa Rica

Summary

Experienced professional with a strong background in customer service, digital marketing, and sales support. Skilled in problem-solving, leadership, and teamwork. Proficient in Excel, multiple CRMs and other relevant software/tools. Seeking new opportunities to apply and expand skills in a dynamic work environment.

Work History

Marketing Manager

Betnbet.uk
, Costa Rica
02.2023 - Current
  • Monitor live chats, calls, emails, and tickets.
  • Supervise the creation of messages and email campaigns.
  • Ensure effective communication between agents and customers.
  • Design and organize the website, including structure and layout.
  • Manage social media presence.
  • Oversee the integrity and operation of systems and internal operations.
  • Create saved responses and perform other related tasks to improve efficiency in customer interactions.

Campaign Manager

North Point Direct
, Georgia, US
02.2022 - 02.2023
  • Quickly promoted from QA to manager, overseeing global sales team and managing communications with BPOs and Credit Repair companies.
  • Collaborated on advertising budgets, ensuring strategic allocation of resources.
  • Enforced sales goals, leading to team success.
  • Oversaw operations, including comprehensive training and coaching of agents and QAs.
  • Presented weekly reports to head management.

Selling Partner Support

Amazon
, Costa Rica
01.2021 - 02.2022
  • Utilized a range of advanced systems and tools to resolve complex issues for Amazon sellers.
  • Provided technical support and troubleshooting for sellers' account-related challenges.
  • Collaborated with internal teams to enhance systems and tools for improved efficiency.
  • Educated sellers on utilizing technical features and tools to optimize their Amazon operations.
  • Managed and resolved technical issues related to inventory management, order fulfillment, and account settings.

Education

Digital Marketing Transmedia Technical Degree -

UNIVERSIDAD LATINA DE Costa Rica
02-2023

Business Administration (Half Career) -

UNIVERSIDAD NACIONAL DE Costa Rica
12.2019

Skills

  • Strong problem-solving skills
  • Quick learner
  • Excellent customer service
  • Leadership
  • Teamwork
  • Organizational skills
  • Attention to detail
  • Politeness
  • Patience
  • Digital marketing
  • Social media advertising
  • Web development
  • Sales and marketing skills
  • Travel planning and coordination skills
  • Financial management skills
  • Technical proficiency in relevant software/tools, including Excel
  • Project Management

Languages

  • English
  • Spanish

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Marketing Manager

Betnbet.uk
02.2023 - Current

Campaign Manager

North Point Direct
02.2022 - 02.2023

Selling Partner Support

Amazon
01.2021 - 02.2022

Digital Marketing Transmedia Technical Degree -

UNIVERSIDAD LATINA DE Costa Rica

Business Administration (Half Career) -

UNIVERSIDAD NACIONAL DE Costa Rica

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Sibaja