Summary
Overview
Work History
Education
Skills
Timeline
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Fernanda Rivera

Business Administrator
Alajuela

Summary

Results-driven Data Analyst with a proven track record at Oxinet E-sim, excelling in data collection and analysis. Demonstrated strong problem-solving skills and attention to detail, ensuring data integrity and compliance. Enhanced customer loyalty as a Customer Service Representative at SYKES by effectively managing conflicts and providing exceptional support

Professional with strong experience in customer service and collections, ready to drive results. Skilled in conflict resolution, account management, and effective communication. Known for fostering team collaboration and adapting to changing needs. Dependable problem-solver with focus on achieving objectives and maintaining positive customer relations.

Overview

7
7
years of professional experience
1
1
Language

Work History

Data Analyst

Oxinet E-sim
02.2025 - Current
  • Standardized data collection methods across various sources, ensuring consistent quality throughout all stages of analysis.
  • Verified data checking for compliance, error and repeat data.
  • Reconciled discrepancies between different data sources by conducting thorough investigations and resolving issues promptly when required.
  • Securely filed document master digital files for backup and future verification.
  • Quickly learned new processes and systems and kept current with procedural enhancements.

Customer Service Representative

SYKES
02.2019 - 03.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Business Adminstration

Universidad Americana
05.2001 -

Skills

Data analysis

Customer service

Problem-solving

Call management

Data collection

Computer proficiency

Attention to detail

Live chat support

Follow-up skills

Timeline

Data Analyst

Oxinet E-sim
02.2025 - Current

Customer Service Representative

SYKES
02.2019 - 03.2020

Bachelor of Science - Business Adminstration

Universidad Americana
05.2001 -

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Fernanda Rivera Business Administrator