High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in customer relations to building robust solutions that enhance loyalty, promote retention, and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Hi, I’m
Fernando Calderon
Quesada,San Carlos
Summary
Overview
2
years of professional experience
2
Languages
Skills
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Negotiation Abilities
- Calm and Professional Under Pressure
- Transaction Processing
- Salesforce CRM
- Translation and Interpretation Services
- Customer Retention Strategies
- Verbal and Written Communication
- Microsoft Office
Work History
Support Services Group SA
Retention Representative
11.2022 - Current
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Support Services Group SA
Sales Representative
02.2022 - 11.2022
Job overview
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Adhered to company initiatives and achieved established goals.
- Produced sales documents, finalized deals and filed records.
- Monitored customer order process and addressed customer issues.
- Answered product questions with up-to-date knowledge of sales and promotions.
Selina - La Fortuna
Front Desk Receptionist
06.2021 - 01.2022
Job overview
- Greeted visitors entering establishment to determine nature and purpose of visit, answered general questions and directed to appropriate locations, and maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Investigated and analyzed client complaints to identify and resolve issues.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Selected travel routes and sites to visit based on knowledge of specific areas.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Contacted venues, facilities and attractions to arrange logistics for group admissions and accommodations.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Coordinated locations, schedules and events with tour leader and facility management teams.
Timeline
Retention Representative
Support Services Group SA
11.2022 - Current
Sales Representative
Support Services Group SA
02.2022 - 11.2022
Front Desk Receptionist
Selina - La Fortuna
06.2021 - 01.2022
Universidad Tecnica Nacional Ciudad Quesada
Bachelor of Applied Studies English from English As A Foreign Language
Education
Universidad Tecnica Nacional Ciudad QuesadaSan Carlos, Costa Rica
Bachelor of Applied Studies English from English As A Foreign Language
08.2021
University Overview
Languages
Spanish
Native language
English
Advanced
C1
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