Fernando Gonzalez

• Active Directory and topology management

• Training documentation creation, and delivery

• Manage permissions for users and groups via GPO

• KB creation and modification

• Group Policy management

• Responsible for identifying areas of improvement

• PowerShell scripting

• Automated installation of Windows SCCM

• Microsoft Azure Entra ID, and Intune administration

• Office 365 administration

• Advanced windows management and troubleshooting

• Responsible for installing, configuring, and troubleshooting desktop applications.

• Management of CISCO services, UCMP Server, Phone extension creation, and maintenance

• SOPs creation and maintenance

• Office 365, Prem/Cloud, Powerapps, and Sharepoint administration

• Knowledge database maintenance for project implementation

• Strong knowledge of Microsoft Active Directory and Domain servers

• Azure Entra ID and Intune management and troubleshooting

• NOC member, the first line of defense for NOC and severity alerts.

• "How to" database and KBA administration

• Manage, report, and develop team performance and progress against
• KPIs, and cost as appropriate ensuring alignment with SLAs and process adherence.

• Led project implementation focused on continuous improvement and standardization.

• Act as POC within cross-functional teams and escalation point for clients and customers, working with service delivery managers and external clients in decision-making and project execution

• Owner of the hiring process, responsible for background checks and interviews to meet business requirements and identify areas of opportunity for recruitment.

• Create and format documentation to meet ISO standards