Fernando VARGAS ALFARO
System Engineer
Cartago
Summary
Professional in Computer Science and Computing, bachelors in systems engineering. Regional professional experience of 21 years in national and transnational companies. Extensive experience in the management of ERP, CRM(Salesforce), BI and Data Analyst systems in Power BI and Excel, Process improvement and implementation of Projects with PMI, Scrum , Agile Methodologys.
Overview
23
23
years of professional experience
16
16
Certifications
Work History
Salesforce Administrator L3
Amazon Prime Video
11.2023 - 03.2025
- Implemented and configured Salesforce Sales Cloud features and functionalities for a customized architecture deployment
- Collaborated closely with various teams to design and implement Salesforce applications, aligning with the strategic goals of Prime Video
- Managed the customization and maintenance of Salesforce environments, enhancing the efficiency and effectiveness of business operations
- Coordinated with Salesforce developers and the architect for programmatic work, ensuring seamless integration and functionality of application features
- Provided ongoing support and assistance to other Salesforce administrators, fostering a collaborative and knowledgeable team environment
- Collaborated with cross-functional teams to design and implement custom Salesforce solutions
- Creation of triggers and screens using the flow tool (advanced)
Business Analyst III (Salesforce Adm)
VMware
05.2023 - 11.2023
- Sales support and CPQ for VMware
Salesforce Administrator
TRT Interactive
02.2022 - 05.2023
- Maintenance and internal implementations for several companies
Salesforce Administrator
NTT DATA Costa Rica, S.R.L.
01.2020 - 04.2021
- Helping clients with successfully resolve their Salesforce platform limitations
- Creation of custom objects, fields and relationships
- Creation Users, Profiles and Roles
- Modifying Reports and Dashboards, List Views, permissions, formula fields
- Active Email to case and Web to case
- Programming Process Builder, WorkFlows Rule, Validation Rules, Apex Class, Test Class and Lightning Component
Salesforce Administrator
Centauro Solutions S.A
01.2019 - 12.2019
- Tool Administrator
- SalesForce General tool Admin
- Development and Implementation of different tools, their requirements for a diverse client portfolio in the Latin American Region
- Development of classes, pages and triggers using SalesForce
- Technical Project Lead for LoopRecycle using IoT management for the TOMRA machines used on bottle recycling
Client Intelligence Specialist(Salesforce) / ForeCast Analyst / Programming Analyst
Legrand Group (Bticino)
06.2002 - 10.2018
- SalesForce General Tool Admin
- HR and Sales POC for Bonus Payments and Finance processes
- Development and Implementation of different tools, their requirements and project plans, for a diverse client portfolio in the Latin American Region
- Development and implementation for an Opportunity Quote Tool using SalesForce for use across the region
- ERP to CRM load implementation using SQL Server
- Creation and development of controls and documents for all types of processes
- CRM Data Analysis Tools
- Business Rules implementation within CRM Workflow
- Development of Power BI tools
- Forecast Data Warehouse System implementation
- Forecast Analysis method change
- Sales Demand Data Analysis
- Excel data analysis tool implementation
- Program development for several business units such as Production, Logistics, Warehouse and Finance
- ERP release manager
Education
Licentiate of Computer Systems Engineering -
Fidelitas University
Bachelor ́s in Systems Engineering - undefined
American University (UAM)
Skills
- Salesforce Flows Advance
- Teamwork
- Salesforce
- Power BI
- Python
- QAD(ERP)
- Data Analytic
- MIcrosoft Office
- Excel AVA
- SQL
- SOQL
- Big Data
Certification
PROGRAMACIÓN PYTHON BÁSICO, Universidad Nacional, 07/01/21, No expiration
Personal Information
- Date of Birth: 04/05/76
- Nationality: Costa Rican
Timeline
Salesforce Administrator L3
Amazon Prime Video
11.2023 - 03.2025
Business Analyst III (Salesforce Adm)
VMware
05.2023 - 11.2023
Salesforce Administrator
TRT Interactive
02.2022 - 05.2023
Salesforce Administrator
NTT DATA Costa Rica, S.R.L.
01.2020 - 04.2021
Salesforce Administrator
Centauro Solutions S.A
01.2019 - 12.2019
Client Intelligence Specialist(Salesforce) / ForeCast Analyst / Programming Analyst
Legrand Group (Bticino)
06.2002 - 10.2018
Bachelor ́s in Systems Engineering - undefined
American University (UAM)
Licentiate of Computer Systems Engineering -
Fidelitas University
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