FERNANDO JOSE GUARDIA LAPRADE
Concepcion
Summary
Professional (business administration) with over 20 years-experience in operational & administrative positions, with a great passion for numbers and data analysis, proficient in excel (pivots, data sheets) with a strong focus on process improvement and operational efficiencies.
Overview
17
17
years of professional experience
Work History
Listing Controls Product Compliance Associate
Amazon
08.2023 - Current
- Amazon department part of the Compliance-Operations team (RISC) which focuses on providing a safe-guard on specific market places on a series of products which, due to their nature, construction or use, may represent a hazard for customers, currently helping with product audits for Mexico’s MP.
- As part of this process, I managed to raise the bar on the current TPH metric being the top performer every week.
- I also outlined and developed an process improvement project which translated into an estimated 40K USD savings on a FYE basis by increasing the process TPH without sacrificing quality or employee well-being.
US Regulatory Engagement Sr. Investigator
Amazon
07.2022 - 08.2023
- Amazon department part of the Compliance-Operations team in charge of handling all queries related to product’s legal compliance (customs, government compliance agencies), product’s recall, seller management, product’s suppression & reinstatement
- Hand on hand task which requires direct coordination with the Regulatory Engagement Program Team and Legal department.
North America Food Safety Sr. Investigator
Amazon
01.2022 - 07.2022
- Amazon department part of the Compliance-Operations team in charge of handling all queries related to food poisoning (amazon & 3P products) and FDA queries (recalls) on OTC (Over The Counter) products.
- During my time in this particular role, I managed to increase the quality numbers (per audited cases) by conducting a series of changes and improvements to the process SOP so information is clear.
- I also managed to improve the TPH metric for the CFM task being carried out for Europe as an additional support being provided to the romanian teams.
Digital Support Agent (D2AS)
Amazon Costa Rica
09.2020 - 12.2021
- Tech support for Digital Services (Amazon-related) such as Alexa, Prime Video, Amazon Music, FireTV, Kindle and Household
- Thrive Leadership Program graduate: D2AS new hire training and support (7-member team)
- New hire mentoring and coaching on both process and behavioral issues
- Support for other two teams (20+ agents) on technical concerns and process audit
- Team MNG and Group MNG support on ad-hoc tasks such as call audit, agent coaching and performance review and development.
- During my time in this team, I not only managed to help decrease the overall time handing (OTH) per customer but also managed to help my team increase its service quality metrics by showing a consistent and reliable attention and service to the customers.
English Teacher
Amazon Learning Vietnam
04.2019 - Current
- Online english teaching to vietnamese students, from Jr
- Level to advanced, kids, teenagers and adults.
Account Manager
Veloce Accountants
04.2019 - 09.2020
- Process-support expert for a US-based accounting firm, dealing with US-based businesses running their accounting scripts system-wise (Quickbooks) and generating period-end reports for management review and decision-making
- Accounting and bookkeeping process for US-based customers
- Accounts reconciliation (monthly period-end closing)
- Financial reporting
- Vendor's master data management (inclusion / removal)
- Ad-hoc tasks.
Procurement Assistant Manager
APM Terminals (under Reefers and Dries branch)
09.2013 - 01.2015
- Hired to set up a procurement department for operational expenses
- Responsible for procurement department set up (policies, controls) and management
- Procurement vendor management and cost-saving targets monitoring
- Vendor Contract management and renegotiation
- New vendor inclusion
- Vendor Performance Management KPI's
- Savings goals obtained 7% from total operational expense on a FY Result, this accounted for approximately 450.000 USD.
Cost Control Assistant Manager / Business Performance Consultant
Maersk Costa Rica
09.2007 - 08.2013
- I was the BPO (Business Process-Owner) of the financial planning and reporting process for liner (operational expenses), I had under my responsibility the financial period-end closing of the operational activities in Costa Rica and above mentioned locations, in addition to this, the yearly budget and expense forecast based on management needs for an accurate decision-making. Due to the nature of the data that I used to handle + my on the field involvement on different activities, I was also required to seek process-improvement opportunities (as many as possible) and to design the road map for their implementation.
Among my duties, I was in charge of:
*Monthly period-end closing reporting for operational expenses,
these included vessel operations, intermodal (inland transportation
& storage depot) and EMR (Equipment Maintenance and Repair).
*Vendor performance management
*Saving initiatives set-up, monthly monitoring for
Intermodal, vessel OPS & Equipment Maintenance &
Repair,
between 2009-2012, due to the formulation and application of different process-improvement initiatives, savings obtained ranged 3.5 / 4.2 million USD per year.
I also had as additional duties, below activities.
*AP process support (exception handling), BPO.
*Business Performance insights and recommendations
*Vendor contract management and monitoring.
*SAP master user, new user inclusion, user removal, training and
Process exception handling.
*Inland product catalogue maintenance.
Education
Bachelor of Business Administration - Finance
ULACIT
San José, Costa Rica12.2003
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Decision-Making
- Work Planning and Prioritization
- New Hire Training
- MS Office
- Performance Improvement
- Research abilities
- Process Improvement
- Financial Acumen
Id
1-1035-110
Timeline
Listing Controls Product Compliance Associate
Amazon
08.2023 - Current
US Regulatory Engagement Sr. Investigator
Amazon
07.2022 - 08.2023
North America Food Safety Sr. Investigator
Amazon
01.2022 - 07.2022
Digital Support Agent (D2AS)
Amazon Costa Rica
09.2020 - 12.2021
English Teacher
Amazon Learning Vietnam
04.2019 - Current
Account Manager
Veloce Accountants
04.2019 - 09.2020
Procurement Assistant Manager
APM Terminals (under Reefers and Dries branch)
09.2013 - 01.2015
Cost Control Assistant Manager / Business Performance Consultant
Maersk Costa Rica
09.2007 - 08.2013
Bachelor of Business Administration - Finance
ULACIT
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