Fiorella Briancesco
CARRIZAL,Alajuela
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Mckinsey & Company
09.2022 - Current
- Schedule logistics for meetings, conferences, and customer events (onsite & offsite)
- Work with the Executives to ensure they are prepared for meetings, interviews, travel, and briefings
- Set agendas, create meeting notes, and action items from weekly staff meetings
- Contribute to the Admin/Ops team by engaging with colleagues to support planning for meetings, off-sites, events, projects, and professional growth
- Provide backup support for other executives
- Work to facilitate specific programs and/or events.
Senior Account analyst
LONZA ( Temporal)
12.2021 - 07.2022
- Work on the collection strategy to ensure all accounts are tracked properly to obtain promises to pay, organize, and prioritize customer calls regularly to maximize collections on the largest customers/invoices
- Interact with the commercial area to achieve organizational targets
- Address and follow up disputes on time with the respective area
- Maintain relevant systems, collection calls, and invoice logs with status updates, follow-up details, promises to pay, and/or any other relevant.
- Contributed to a significant reduction in aged receivables with proactive collections efforts and streamlined billing processes.
ACCOUNT RECEIVABLE II
EXPERIAN
10.2017 - 09.2021
- Perform and process the collection of past due accounts in accordance with company policies and procedures
- Handle high volume of collection of past due accounts
- Make calls for assigned accounts with past due balances
- Enforce payment terms
- Handle account reconciliations
- Maintained communication with the various Business Units and Sales Department
- Provided professional and courteous customer service
- Maintained aging and corporate AR goals
- Track and maintain accounts throughout the collection process to ensure prompt payment
- Handle and resolve customer disputes
- Established payment plans and create finance options to bring accounts to a status current when necessary.
Collector Analyst
STRYKER
08.2020 - 07.2021
- Responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets
- Collect payment according to payments terms
- In coordination with the Credit Team, take order release/hold decisions
- Work with other Invoice to Cash teams to improve processes
- Timely document, log and escalate unsolved disputes
- Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments
- Responds to customer queries and send documents as required.
Education
No Degree - Tecnico En Gestion De Talento Humano ( Estudiante)
UCR
San Jose07.2025
Italian ( Student) -
Universidad De San Jose
San Jose05.2025
Portugues Ejecutivo -
Academia Libre
Alajuela, Costa Rica07.2019
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
Additional Competencies
- Customer service oriented
- Concur (Travel)
- Rydoo ( to submit expenses )
- Microsoft Office
- Converge ( To book offices world wide)
- SAP
- Salesforce
- Mainframe
- Oracle
- GetPaid
- Team player
- People skills
Other Courses
- Critical Thinking for More Effective Communication
- Human-Centered Leadership
- Strategic Negotiation
- Developing a Service Mindset
- Writing Customer Service Emails
Languages
Spanish
Native language
Advanced English Rosseta Stone C1
Advanced
C1
Portuguese
Upper intermediate
B2
Italian
Beginner
A1
Timeline
Executive Assistant
Mckinsey & Company
09.2022 - Current
Senior Account analyst
LONZA ( Temporal)
12.2021 - 07.2022
Collector Analyst
STRYKER
08.2020 - 07.2021
ACCOUNT RECEIVABLE II
EXPERIAN
10.2017 - 09.2021
No Degree - Tecnico En Gestion De Talento Humano ( Estudiante)
UCR
Italian ( Student) -
Universidad De San Jose
Portugues Ejecutivo -
Academia Libre
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