Summary
Overview
Work History
Education
Skills
Software
Timeline
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FIORELLA CALDERÓN

MARKETING, DESIGN & ADVERTISING
San José

Summary

Energetic and innovative individual with passion for creative direction and project management. Adept at developing compelling visual narratives and leading teams to execute successful marketing campaigns. Committed to driving impactful brand experiences through strategic planning and creative solutions. My Background reflects a consistent commitment to delivering exceptional service and producing high-quality work across diverse roles and responsibilities.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
5
5
Languages

Work History

Campaign & Creative Manager - Account Manager

Amazon
06.2024 - Current
  • Managed key client relationships, ensuring satisfaction and fostering long-term partnerships
  • Coordinated with internal teams to deliver advertising in all Amazon Platforms, identified opportunities for account growth
  • Managed releases and launches of campaigns of known brands such as Sharpie, Crockpot, Energizer, Paper mate, Mr Coffee, etc
  • Led brainstorming sessions resulting in original concepts that resonated with target audiences.
  • Partnered closely with senior leadership and creative team to accumulate and disseminate best practices.
  • Launched new product lines by developing comprehensive go-to-market strategies, ensuring successful entry into new markets.

Catalog Specialist

Amazon
01.2022 - 01.2024
  • Manage the organization and maintenance of product catalogs for companies such as Netflix, Disney, HBO, Hulu, and many other high-profile companies
  • Analyzed catalog performance metrics and customer feedback in order to identify areas for improvement and optimization
  • Collaborated with cross-functional teams to ensure consistent and accurate product information across all channels.
  • Developed comprehensive training materials for new hires to quickly acclimate them to catalog specialist responsibilities.

Escalation and Product Safety Specialist

Amazon
01.2021 - 01.2022
  • Duties included facilitating communication through diverse channels regarding sensitive information, including legal and public relations matters, directed towards high-level executives within the company
  • Served as the primary liaison between the company and regulatory agencies during inspections or audits, addressing any concerns raised and ensuring timely resolution of cited issues.
  • Gathered information, prepared reports, and drafted correspondence related to cases.

Customer Service Associate - Technical Assistance & Investigation

Amazon
01.2020 - 01.2021
  • Provided support to users experiencing technical issues with their devices
  • Offered assistance through various channels, diagnosed and troubleshooted problems
  • Applied strong technical skills, effective communication, and commitment to exceptional customer service
  • Developed internal investigations for fraudulent accounts
  • Maintained a high level of product knowledge, providing accurate information to customers.

Interpreter (English-Spanish)

MundoMotorizado.com
01.2019 - 01.2021
  • Person in charge of social-media posts, editorial and posts on the website
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.

Education

Advertising Design & Marketing

Universidad Veritas - LCI EDUCATION
05.2021 - 12.2026

Skills

  • TeamWork

  • Strategic thinking

  • Computer Skills

Web Research

  • Strong Bias for Action

  • Critical Thinking

  • Adaptability

  • Ownership

  • Creative Thinking

  • Exceptional Verbal and Written Communication Skills

  • Deadline Achiever

  • Work Under Pressure

  • Problem Solving

  • TeamWork

Software

Social Media Facebook, Twitter, LinkedIn, Instagram, customer interaction

Graphical Photoshop, Illustrator, Acrobat

Web HTML,

Research Source checking, intellectual property rights, networking, outreach, advanced Google search

Computer Skills MS Office, Google Drive, Typing, Communication Tools, Quip

Timeline

Campaign & Creative Manager - Account Manager

Amazon
06.2024 - Current

Catalog Specialist

Amazon
01.2022 - 01.2024

Advertising Design & Marketing

Universidad Veritas - LCI EDUCATION
05.2021 - 12.2026

Escalation and Product Safety Specialist

Amazon
01.2021 - 01.2022

Customer Service Associate - Technical Assistance & Investigation

Amazon
01.2020 - 01.2021

Interpreter (English-Spanish)

MundoMotorizado.com
01.2019 - 01.2021

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FIORELLA CALDERÓNMARKETING, DESIGN & ADVERTISING