Fiorella Jiménez Ávila
Alajuela
Summary
Experienced administrative and process management professional with a strong background in economic development projects, account management, data analysis, and team coordination in fast-paced environments. Adept at leveraging tools like Salesforce and Excel to generate reports, conduct strategic analysis, and enhance processes. Proven ability to collaborate in multicultural teams and high-demand settings while maintaining an adaptable, results-oriented approach with a strategic vision.
Overview
2
2
years of professional experience
Work History
Accounts Receivable Specialist
Bill Gosling Outsourcing
07.2024 - Current
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Passenger Service Agent
Swissport
10.2023 - 07.2024
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Store Team Member
PixCell
07.2023 - 10.2023
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Education
Bachelor of Administration - Business Administration
Universidad San Marcos
Alajuela, Costa Rica08-2027
Bachelor’s Degree in Economic And Social Planning - Social Sciences
Universidad Nacional De Costa Rica
Heredia05-2024
Skills
- Microsoft Excel
- Aging reports analysis
- Microsoft office 365
- Proactive and Self-motivated
- Team bonding
- Active listening and communication
- Problem-solving
- Time management
- Interpersonal communication
- Flexible and adaptable
Languages
English
Upper intermediate (B2)
Spanish
Advanced (C1)
Timeline
Accounts Receivable Specialist
Bill Gosling Outsourcing
07.2024 - Current
Passenger Service Agent
Swissport
10.2023 - 07.2024
Store Team Member
PixCell
07.2023 - 10.2023
Bachelor of Administration - Business Administration
Universidad San Marcos
Bachelor’s Degree in Economic And Social Planning - Social Sciences
Universidad Nacional De Costa Rica
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