Fiorella Murillo López
Heredia, Costa Rica ,H
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Experience creating internal systems designed to mitigate losses and resolve issues. Looking for a professional experience that can provide access to increase exposure in the labor industry, while working in a team-oriented, growth and cultural environment
Overview
1
1
year of professional experience
Work History
Sales Coordinator
Travel Agency Costa Rica Escapes & Explorations
Rohrmoser , San José
02.2023 - Current
- Coordinated and finalized sales proposals to complete purchases.
- Supported sales team by delivering current territory sales data and costing information.
- Attended training sessions hosted by vendors on new products and services.
- Created travel itineraries and made adjustments to meet client specifications.
- Researched hotels and airfare options to best meet client needs and expectations.
- Built and maintained productive relationships with vendors.
Customer Service Representative
Bill Gosling Outsourcing
Belén , Heredia
10.2022 - 02.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Liceo Experimental Bilingüe De Belén
San Antonio De Belén, Heredia 12-2021
Some College (No Degree) - Sustainable Tourism Management
Universidad Estatal A Distancia
Mercedes Norte, Heredia Skills
- Proposal Development
- Critical Thinking
- Customer Education
- Conflict Mediation
- Multi-Task Management
Languages
Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Advanced (C1)
C1
French
Beginner (A1)
A1
References
References available upon request.
Timeline
Sales Coordinator
Travel Agency Costa Rica Escapes & Explorations
02.2023 - Current
Customer Service Representative
Bill Gosling Outsourcing
10.2022 - 02.2023
High School Diploma -
Liceo Experimental Bilingüe De Belén
Some College (No Degree) - Sustainable Tourism Management
Universidad Estatal A Distancia
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