Fiorella Jimenez
Vazquez De Coronado
Summary
Driven by a results-focused mindset, I leveraged my problem-solving and critical thinking skills at Amazon to enhance customer satisfaction and resolve complex issues efficiently. My experience as a Quality Control Operator at LTK honed my attention to detail, significantly improving tool performance and AI model accuracy, showcasing adaptability and a commitment to excellence.
Eager to grow constantly and further establish myself in the professional field and enhance my skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Quality Control Operator
LTK
04.2024 - Current
- Evaluated the performance of the tool to identify issues and heighten performance for the operators.
- Processed products for the purpose training AI models, minimizing errors and inconsistencies.
- Identifying alternatives and matches for the products out-of-stock in the catalog.
- Maximized performance in order to bring the best results for the company.
Selling Partner Support Associate
Amazon
05.2023 - 01.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Fine Arts
Universidad De Costa Rica
San Jose, Costa RicaBachelor of Arts - Advertising
Universidad Americana
San Jose, Costa RicaSkills
- Oral and Written Communication
- Problem-Solving
- Adaptability and Flexibility
- Attention to Detail
- Research Abilities
- Critical Thinking
Languages
Spanish
Native language
English
Advanced
C1
Certification
- Professional Certification in Foundations of Project Management, Coursera - 2024
Timeline
Quality Control Operator
LTK
04.2024 - Current
Selling Partner Support Associate
Amazon
05.2023 - 01.2024
Bachelor of Arts - Fine Arts
Universidad De Costa Rica
Bachelor of Arts - Advertising
Universidad Americana
- Professional Certification in Foundations of Project Management, Coursera - 2024
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