Francella Miranda
Microsoft Cloud Solutions Advisor
Llorente
Summary
Experienced and enthusiastic sales professional with a talent for building strong customer connections. Adept at maintaining detailed documentation and consistently exceeding sales quotas. Takes a proactive approach to generating substantial revenue by fostering open communication with current and prospective clients. Actively seeks new business prospects and maximizes emerging sales opportunities.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages
Work History
Inside Sales Account Representative
Accenture
12.2023 - Current
- Nurture a high volume of accounts, focusing on upselling, cross-selling, and activating both existing and new accounts.
- Take full end-to-end sales responsibility (0-100%) for portfolio or territory, covering pipeline origination, pipeline progression, pipeline close, and post-close account management.
- Dedicate efforts to retaining and growing revenue within accounts.
- Develop a deep understanding of partners' business goals and turn data into compelling stories and actionable insights to help them succeed.
- Work collaboratively with the sales team to develop, maintain, and grow relationships.
- Track, analyze, and communicate key quantitative metrics and business trends internally to leadership.
- Assist in the development of sales strategies and targets, contributing to the overall growth of the company.
- Develop new business opportunities within existing accounts, resulting in expanded market share.
- Mentor new team members and provide ongoing support, contributing to a cohesive and high-performing sales unit.
Account Manager Channel Development
TD Synnex
11.2022 - 11.2023
- Generates opportunities through outbound calling to assigned customer territory and potential new customer targets
- Ability to understand P&L metrics for the account and make appropriate pricing decisions with the final approval of Inside Account Executive/Sr
- Inside Account Executive
- Responsible for revenue and profitability growth for the assigned territory
- Responsible for having knowledge of customers within assigned territory and creating relationships at the purchasing, sales, and operational levels
- Builds stable relationships internally with supporting departments (vendor management, finance, purchasing, etc.)
- Ability to identify potential issues and challenges and provide visibility to them in a timely manner to Inside Account Executive/Sr
- Inside Account Executive
Remote Fleet Engineer
HP Inc
05.2021 - 07.2022
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
- Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met
- Develop partnership with and assist the Sales Pursuit team
Technical Support
Amazon
11.2018 - 01.2021
- In charge of guiding the customer for the purchase of Amazon devices and Digital Services based on their needs (Alexa, Fire TV, Fire Tablets, E-readers, Prime Video, Amazon Music, Kindle Unlimited and Cloud Data and Apps)
- Responsible of providing basic troubleshooting and advanced support (Software, Hardware, Firmware and Cloud Data) for Amazon devices and Digital Services, using different operating systems
- Via ticket system SIM, phone, chat and email
- Provide clear communication to customers ensuring they understand what the issue is, how it was resolved, and ability to share self-service options if available
- Analyzes problems, identifies resources to solve, works through proposed fixes, and follows up with customer to ensure the problem has been resolved
- Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact
- Updates and creates standard operating procedures (SOP) to improve the teams' knowledge through knowledge management
- Manages a fluctuating case count of trouble tickets ensuring the customer is always updated on next steps through resolution
Logistics Specialist
Carga Tica
06.2017 - 06.2018
- Perform and implement all custom clearance activities such as following upcoming Shipment, documents transactions and day-to-day related activities in accordance with the objectives, policies and procedures
- Participating in implementing the anticipated plans and programs as per the set goals to ensure internal work development and productivity increase
- Participating in the development of the Customs Clearance Section's work plan and preparing work schedules and expediting workflow to improve the efficiency of the Customs Clearance Section
- Suggesting plans and programs that strive to improve the effectiveness of the Customs Clearance Section
- Following up with operation department and Clients for reception of the complete set of shipping documents for customs clearance purposes, and ensure its compliance with NA and LATAM Customs regulations and exemption lists requirements
Education
Liceo Regional
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Centro Cultural Costarricense
Skills
- Microsoft Tools
- Account Management
- Pipeline Maintenance
- Relationship Building
- Customer Service
- New Business Development
- Time Management
- Data Analytics
- Software Feature Demonstrations
- Sales Projections
Timeline
Inside Sales Account Representative
Accenture
12.2023 - Current
Account Manager Channel Development
TD Synnex
11.2022 - 11.2023
Remote Fleet Engineer
HP Inc
05.2021 - 07.2022
Technical Support
Amazon
11.2018 - 01.2021
Logistics Specialist
Carga Tica
06.2017 - 06.2018
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Centro Cultural Costarricense
Liceo Regional
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