FRANCIS CABRERA
Clermont
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Process Assistant
Amazon
04.2023 - Current
- Monitored process performance to ensure compliance with established standards.
- Developed and maintained accurate records of process metrics.
- Analyzed data from multiple sources to identify opportunities for improvement.
- Participated in meetings with internal teams to discuss process changes or modifications.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas and critical role such as Dispatch Support, Sort Problem solve, Dispatch Problem solve, RTS, IB Problem solve, IB lead support.
- Successfully reducing RTS dwell, and OCL metrics.
Process Guide
Amazon
02.2022 - 04.2023
- Support PA and AM working in the department as required
- Helping support daily management of department duties, including labor track, leading meetings, assisting the floor as an associate
- Managing to meet expectation regarding standard and safety practices to fulfill customer needs through every shift
- Ensure successful area performance through tracking, reporting and feedback of associate performance
- Knowledge in all different areas: Dispatch, Outbound, Inbound , able to provide new associates training and experiences associate daily feedback to improve their skills.
Associate Critical Role
Amazon
09.2019 - 02.2022
- Organizational and teamwork skills
- Built and maintained relationships with peers and upper management to drive team success
- Identified support issues and initiated appropriate action to resolve problems
- Answered questions to help drivers with queries and resolve basic concerns
- Resolve problems that an associate or drivers could have, including reprint labels, damage out products and resolve issues in a timely manner.
General Manager
Mr. Rango Cookhouse
04.2011 - 12.2017
- Assists to develop maximum sales volume and profit margin
- Supervise that all the procedures and standards are following in the kitchen and in the floor
- Resolved all guests complaints in the restaurant
- Resolved and handled all interpersonal troubles between team members
- Produced daily, weekly, monthly sales and performance reports, supporting operational planning and strategic decision making.
Professor of Mathematics
Universidad Gran Mariscal De Ayacucho
11.2007 - 03.2009
- Instructed students and supported understanding of math concepts
- Prepared, administered and graded assignments and examinations.
Education
University Of The West Indies UWI
Trinidad And Tobago2010
Bachelor of Science - Petroleum Engineering
Universidad De Oriente
Venezuela2007
Industrial Hygiene And Safety -
CTEP
Venezuela2006
Modern Techniques in Heavy Oil Production -
Fundapetroleo
Venezuela 2006
Skills
- Safety Management
- Performance Monitoring
- Management Support
- Schedule Coordination
- Process Analysis
- Assignment Delegation
Timeline
Process Assistant
Amazon
04.2023 - Current
Process Guide
Amazon
02.2022 - 04.2023
Associate Critical Role
Amazon
09.2019 - 02.2022
General Manager
Mr. Rango Cookhouse
04.2011 - 12.2017
Professor of Mathematics
Universidad Gran Mariscal De Ayacucho
11.2007 - 03.2009
University Of The West Indies UWI
Bachelor of Science - Petroleum Engineering
Universidad De Oriente
Industrial Hygiene And Safety -
CTEP
Modern Techniques in Heavy Oil Production -
Fundapetroleo
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