Francisco Duran Vargas
Technical Account Specialist
Santa Barbara
Summary
Dynamic Technical Account Specialist with a proven track record in fostering client communication to drive growth. Skilled in monitoring database performance, troubleshooting issues, and optimizing environments. Strong analytical and problem-solving abilities, combined with a deep understanding of database technologies. Adept at working both independently and collaboratively, utilizing excellent communication skills to achieve results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Account Specialist II
Experian
6 2020 - Current
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Properly prepare the incoming files from the client and perform front-end processing, for example, layout creation, monitoring of the pinning process, and tools.
- Perform back-processing steps on client data, for example: encryption, blanking, reformatting, splitting, joining, etc.
- Using programming languages like Python, COBOL, and SQL.
- Load the data processed on FE and BE stages to the respective client environments and provide various reports (MMM, Counts, Partitions) to assure proper data management using Hive or SQL.
- QA to peers on the FE and BE processes.
- Monitoring the queue and assigning the projects before missing Response time SLA.
Production Services Analyst
Experian
01.2019 - 06.2020
- Monitoring the queue and assign the projects before missing Response time SLA
- Properly prepare the incoming files from the client and perform front-end processing, for example, layout creation, monitoring of the pinning process, and tools.
- QA to peers on the front-end processes.
Problem Management Specialist
DHL
01.2018 - 12.2018
- Research of recurring incidents to identify their root cause and potential solutions
- Providing training to peers on how to identify new and current incidents.
IT Service Desk Analyst
DHL
12.2016 - 1 2018
- Fist Level support on IT from the Express Division, also a point of contact between the users and the second level support teams
- Collaboration on the QMR task, such as the resolution or assignment of the tickets
- Collaboration with the team on various step by step guides, to increase the knowledge base of the team.
Education
Technical Education on Computer Science in Software Development -
Colegio Técnico Profesional CIT
Belén, HerediaBachelor's Degree in software development -
UNED
English Level Advance - undefined
Skills
ETL development
Big Data Processing
Amazon S3 Proficiency
Microsoft Office proficiency
Knowledge in programming languages such as: COBOL, Python and SQL
Residency
San Juan, Santa Barbara, Heredia, Costa Rica
Certification
Python Data Structures
Timeline
Python Data Structures
01-2023
Production Services Analyst
Experian
01.2019 - 06.2020
Problem Management Specialist
DHL
01.2018 - 12.2018
IT Service Desk Analyst
DHL
12.2016 - 1 2018
Technical Account Specialist II
Experian
6 2020 - Current
Technical Education on Computer Science in Software Development -
Colegio Técnico Profesional CIT
Bachelor's Degree in software development -
UNED
English Level Advance - undefined
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