Franklin Chinchilla Valverde
San José
Summary
I am a responsible individual with a high level of empathy, accustomed to working under pressure, capable of making decisions during conversations, and handling difficult clients. I am committed to delivering my best to meet company metrics and objectives. I am also eager to contribute new ideas to improve processes, making this an invaluable opportunity for me.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Health Insurance Verification Specialist
Teleperformance Costa Rica
- Ensured health insurance contracts were correctly explained and signed, working primarily with elderly customers.
Case Evaluator
Costa Rica´s Call Center
10.2023 - 07.2025
- Assessed potential legal cases for a law firm in California (LFECR) for future proceedings.
- Managed case evaluations to ensure quality and compliance.
Collection Specialist
Costa Rica´s Call Center
09.2022 - 09.2023
- Collected bills for Smith Roushon and Associates, based in Mississippi, USA, for a health insurance company.
Retention Specialist
Costa Rica Contact Center, SA Teleperformance
09.2017 - 11.2022
- Performed retention duties for Synapse Group, ensuring customer satisfaction and loyalty.
Fixed Rate Loan Option Specialist
ICT Marketing of Costa Rica
11.2007 - 06.2010
Help customers fix the rates on their loans, whether they are fixed or variable
Education
High School Diploma -
05.2001 -
Skills
Data entry and review
Personal Information
- ID Number: 700730296
- Nationality: Costa Rican
- Marital Status: Married
Timeline
Case Evaluator - Costa Rica´s Call Center
10.2023 - 07.2025
Collection Specialist - Costa Rica´s Call Center
09.2022 - 09.2023
Retention Specialist - Costa Rica Contact Center, SA Teleperformance
09.2017 - 11.2022
Fixed Rate Loan Option Specialist - ICT Marketing of Costa Rica
11.2007 - 06.2010
Ibasa Institute MEP - High School Diploma,
05.2001 -
Health Insurance Verification Specialist - Teleperformance Costa Rica
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