Freddy Garcia Chaves

• Welcome more than 100 customers a day upon arrival at the facility and provide excellent customer service during the tour day and having interactions in order to answer questions about nature or animals around the property to create memorable experiences and increase their satisfaction.
• Provide detailed instructions for the use of the necessary
• equipment for the safety and performance of recreational activities such as horseback riding, volcanic mud, zip line, hot springs to create the best experience.

Airport Rep: Flight track arrivals and organize transportation units at the airport. Prepare all documentation necessary to deliver to customers and give a warm welcome upon arrival at the airport, then accompany them in the transfer to their hotels while they are given information necessary to create the best stay for the client.
Sales Rep: Promote and close sales of tours/transfers, reaching
the sales established by the company. Provide assistance to
clients, develop and maintained positive relations and coordinated with team members to properly handle requests or questions or resolve any conflict that can be presented during their stay. In addition, following up clients departure dates and coordinate their return
to the airport for departure.

Self motivated with sense of personal responsibility

Create reservations in the system, open contracts, close contracts and charge them, keep daily inventory of vehicles, inventory of technological devices, generate daily reports. Coordinate deliveries and collections. Provides great customer service based on the established plan of sells and service. Follow up and coordinate road side assistance that customers may have in case of any situation with the vehicle.

• Responsible for managing the daily and future fleet
• guarantee the availability of the categories that are going to be
• needed and avoid inconvenience to customers.
• Generate daily control reports.
• Delegate functions, assign tasks to rentier agents and ensure
• for compliance with these, which are carried out daily.
• Observe that the sales and customer service procedures
• established by the company are complied with and correct when
• it is necessary.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Carry out periodic evaluations of agents in order to seek
• improvement in customer service and sales.
• Prepare monthly schedules based on flight calendar arrivals.
• Resolve conflicts that may arise with clients
• before, during and after the rental process either through
• phone call or email, this to always guarantee the
• complete customer satisfaction and so we can keep them getting our
• service in future occasions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Accompaniment to new colaborators to achieve the correct
• integration and learning of new processes.