Freddy Rodriguez Castro
Customer Service Agent
Ciudad Quesada
Summary
I am a proactive individual with a strong command of the English language, having lived and worked alongside native English speakers in the USA, which significantly enhanced my fluency. Upon returning to Costa Rica, I gained valuable experience in outsourcing companies, where I developed effective communication strategies for engaging with customers in diverse scenarios, further refining both my language and customer service skills, while also learning to handle a wide range of tasks and procedures.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Entry Cook
Vail resorts
2019.12 - 4 2020
- Prepared all kinds of food, such as burgers, sandwiches, and desserts.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Bilingual Customer Service Representative
PTS Consulting Services
2021.08 - 2021.12
- Processed time-off requests for employees needing to undergo COVID testing by creating and managing tickets in the system.
- Reviewed employees' documentation required to approve COVID leave and guided them through the necessary steps.
- Approved or denied COVID leave requests according to Amazon guidelines and policies.
Customer Service Associate
Foundever
2022.04 - 2023.12
- Managed resident inquiries for the Yardi account, addressing housing maintenance issues and generating service tickets for technicians.
- Processed housing rental payments for residents and resolved payment issues and discrepancies.
- Handled callers' concerns and inquiries, forwarding them to the apartment buildings' main offices via email.
Education
Bachelor's degree in English as a foreign language -
Universidad Tecnica Nacional
San Carlos, Costa Rica 2018.01 - Current
High school bachelor -
Liceo De Sucre
San Carlos, Costa Rica 2008.01 - 2012.01
Skills
Excellent written and verbal communication skills
Knowledge in technological tools such as excel
Good management when looking for solutions under pressure
Active Listening and Critical thinking
Timeline
Customer Service Associate
Foundever
2022.04 - 2023.12
Bilingual Customer Service Representative
PTS Consulting Services
2021.08 - 2021.12
Entry Cook
Vail resorts
2019.12 - 4 2020
Bachelor's degree in English as a foreign language -
Universidad Tecnica Nacional
2018.01 - Current
High school bachelor -
Liceo De Sucre
2008.01 - 2012.01