Fredy Daniel Cruz Contreras
Student
San Pedro Sula
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
2
2
Languages
Work History
English Teacher
E-Learning 504
03.2021 - 01.2024
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Customer Care Representative
Alorica
08.2023 - 12.2023
- Assisted in the development of internal processes aimed at enhancing overall team productivity levels within the call center environment.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
Medical Interpreter
Workloop
03.2023 - 06.2023
- Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Strengthened relationships between staff members across different departments due to exceptional teamwork skills demonstrated while serving as an interpreter.
- Provided clear and accurate written translations of essential medical documents such as consent forms, discharge instructions, and medication information.
Customer Care Service Representative
Itel
02.2022 - 11.2022
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Streamlined call response times for improved customer experience through effective communication techniques.
Education
Bachelor Degree in Humanity and Sciences -
Florencia Bilingual Institute
San Pedro Sula, HondurasSkills
Patient
Quick-thinking
Teamwork
Enthusiast
Competitive
Microsoft Office
Microsoft Excel
Zoom
Google Drive
Microsoft Word
Microsoft Powerpoint
Lesson Planning
Creative Writing
Technology Integration
Personal Information
- Date of Birth: 10/25/2003
- Nationality: Honduran
Hobbies
I like to play bass and guitar.
I'm a huge music listener always eager to look for new artists.
Hanging out with friends.
Timeline
Customer Care Representative
Alorica
08.2023 - 12.2023
Medical Interpreter
Workloop
03.2023 - 06.2023
Customer Care Service Representative
Itel
02.2022 - 11.2022
English Teacher
E-Learning 504
03.2021 - 01.2024
Bachelor Degree in Humanity and Sciences -
Florencia Bilingual Institute