Fresia Suárez
Community Manager
San José,SJ
Summary
I am a proactive, organized professional with a strong sense of responsibility. I have strong interpersonal skills and excel in teamwork, quick decision making and the ability to work effectively under pressure. I am looking for a dynamic and challenging work environment that will allow me to grow and develop in the field of digital community management and strategic communications.
Overview
2026
2026
years of professional experience
24
24
years of post-secondary education
Work History
Community Manager
Tienda Pague Menos
- Current
- Content creation and social media management across platforms (Instagram, Facebook, Twitter, TikTok), with a strong focus on health, wellness, and promotional campaigns.
- Development of interactive campaigns (e.g., contests, challenges) to boost audience engagement and community interaction.
- Performance tracking through analytics and KPIs to optimize content strategy and maximize reach and impact.
- Coordination of exclusive promotions and discounts aimed at driving sales and enhancing customer loyalty.
- Community management, including timely and empathetic responses to comments and inquiries to foster a positive and supportive environment.
- Hosting live streams with health experts to generate valuable, informative content and strengthen brand credibility.
- Competitive monitoring and trend analysis to ensure the brand remains relevant and ahead in the digital landscape.
Technical Support Agent
ITS Infocom
- Provide basic technical support to clients experiencing connectivity issues, ensuring timely and effective troubleshooting to restore service functionality and maintain customer satisfaction.
- Assist clients by identifying their specific needs and offering tailored service solutions, including the presentation and explanation of special plans, promotions, and value-added services that align with their requirements.
- Prepare and deliver accurate and customized service quotations, taking into account client specifications, usage patterns, and budget considerations, while ensuring clarity and transparency in pricing.
- Maintain detailed records of client interactions, reported issues, and proposed solutions to ensure continuity in service and follow-up actions.
- Collaborate with internal departments such as sales, technical support, and billing to ensure a seamless customer experience from initial contact to service implementation.
- Continuously stay informed about the company's offerings and technological updates to provide clients with the most current and relevant information.
- Foster long-term client relationships by delivering high-quality support, demonstrating professionalism, and ensuring a customer-centric approach in every interaction.
Education
High School Diploma -
Santa Ana School
Content Marketing Course - undefined
Semrush Academy
Currently studying - English
UNED
05.2001 - Current
Skills
- Excel
Data analysis
Analysis of metrics and KPIs (Meta Insights, Google Analytics, etc)
Social media management
Telecommunications
Timeline
Currently studying - English
UNED
05.2001 - Current
Community Manager
Tienda Pague Menos
- Current
Content Marketing Course - undefined
Semrush Academy
Technical Support Agent
ITS Infocom
High School Diploma -
Santa Ana School
Similar Profiles
Karoline Leal MotaKaroline Leal Mota
Farmacêutica at Farmácia Pague MenosFarmacêutica at Farmácia Pague Menos
Francisco André Dos Santos BarbosaFrancisco André Dos Santos Barbosa
Atendente Comercial at Comercial Pague MenosAtendente Comercial at Comercial Pague Menos
CALEB DUTRA JASCHEKCALEB DUTRA JASCHEK
IT Coordinator at Saque e Pague/ SaquersTechIT Coordinator at Saque e Pague/ SaquersTech