ANTHONY TAYAG
Las Vegas
Summary
15+ years Call Center experience maintaining and developing mutually beneficial customer relationships in a high call volume environment, dedicated to quality outcomes. Ability to interact and effectively communicate with people from all backgrounds highlighting teamwork, problem solving and decision making. Hard worker, dependable, quick learner flexible, approachable and ability to assume responsibility.
Overview
27
27
years of professional experience
Work History
Credit Review Coordinator/ Credit Analyst
HSBC / CAPITAL ONE
03.2006 - 02.2016
- Analyzed risk and credit worthiness when evaluating loan applications and credit line extensions for large retail merchants and power sports dealership
- Proactive identified and developed strategies for process and procedural improvements with management
- Facilitate strong interpersonal and negotiation skills to build brand loyalty and acquire business commitment from dealership.
Customer Service Representative
NEVADA POWER
01.2002 - 11.2005
- Responsible for bringing customer billing problems to a solution, providing technical support and general information
- Accurately documented, researched and resolved customer service issues
- Defused volatile customer situations calmly and courteously.
Customer Service Representative
PROVIDIAN FINANCIAL
09.2001 - 01.2002
- Received inbound calls related to activation of credit cards or account questions
- Resolved issues when possible or escalate calls to next level of support.
U.S. POSTAL SERVICE
01.1989 - 01.2000
- Processed customer transactions, including sale of stamps and other postal products
- Assisted with wide variety of shipment and pricing questions and delivered letters and packages to residential homes and corporate businesses.
Education
Computers / Networking -
SILICON VALLEY TECHNICAL COLLEGE
FREMONT, CASkills
- Outlook
- Windows
- Microsoft Applications Excel
- Word
Timeline
Credit Review Coordinator/ Credit Analyst
HSBC / CAPITAL ONE
03.2006 - 02.2016
Customer Service Representative
NEVADA POWER
01.2002 - 11.2005
Customer Service Representative
PROVIDIAN FINANCIAL
09.2001 - 01.2002
U.S. POSTAL SERVICE
01.1989 - 01.2000
Computers / Networking -
SILICON VALLEY TECHNICAL COLLEGE
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