JUDANY JOHNSON

• Coached and mentored junior team members, contributing to their professional growth and development.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Provide assistance via emails, chats and phones to the customer with information about our website, their accounts, deposits, withdrawals.

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• Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
• Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
• Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
• Reconciled accounts receivable to general ledger.
• Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.

• Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
• Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.