Gabriel Rodriguez Ramirez
Risk Agent
San Antonio de Belen,H
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Risk Agent position. Ready to help team achieve company goals.
Knowledgeable and dedicated customer service professional with extensive experience in Gaming industry. Solid team player with outgoing, positive demeanor and proven risk skills Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service agent
Teleperformance
1 2012 - 1 2015
- I practice supporting and helping customers before, during, and after their interaction with a company or product
- Providing assistance and addressing any concerns or issues that customers may have
QA Supervisor-Fraud & Prevention Analyst
BetCris (WinningPokerNetwork)
01.2018 - 01.2024
- Experience with USA/European Gaming accounts.
- Since I really like analyzing data I was able to practice Risk scenario's where data was analyzed in order to prevent fraudulent cases (Disputes-Deposits-Profiling- Identify Threats-Patterns)
- During the practice also applied great communication and transparency within the team, always trying to solve problems that may appear
Sales & Retention Specialist
Vialinx
01.2017 - 01.2018
- As a sales and retention agent my responsible where attracting new customers to a company's products or services and maintaining relationships with existing customers
Collections Agent
UCB (United Collection Bureau)
01.2016 - 01.2017
- As a collector agent my responsibilities were contacting individuals or businesses to collect outstanding debts or unpaid balances
- My main duty was to negotiate repayment plans with debtors and ensure that the debts are paid in a timely manner.
Education
HighSchool Bachillerato -
Liceo Bilingue De Belen
Heredia, H 01.2007 - 05.2012
Skills
Customer Service
Information Verification
Inbound Customer Service
CRM Software
Payment Processing
Documentation And Reporting
Exemplary work ethic
Database Research
Returns processing
Microsoft Excel
Data Entry
Reading Comprehension
Information Security
Critical Thinking
Order Processing
Microsoft Outlook
Websites
Comments
I consider myself proactive and very professional in my compliances, I am seeking a great opportunity to improve as a person and as a professional. I like to mention I am a very teamwork person. In long terms my experience in fraud gambling situations could be a great asset, hopefully our paths could cross.
Personal Information
- Age: 30 Years
- Date of Birth: 02/07/1994
- Nationality: Costa Rican
- Marital Status: Single
Languages
English
Professional Working
Spanish
Native or Bilingual
Certification
Jira basics
Timeline
Jira basics
08-2024
QA Supervisor-Fraud & Prevention Analyst
BetCris (WinningPokerNetwork)
01.2018 - 01.2024
Sales & Retention Specialist
Vialinx
01.2017 - 01.2018
Collections Agent
UCB (United Collection Bureau)
01.2016 - 01.2017
HighSchool Bachillerato -
Liceo Bilingue De Belen
01.2007 - 05.2012
Customer Service agent
Teleperformance
1 2012 - 1 2015
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