Gabriel Zuñiga
San Francisco De Heredia
Summary
Dynamic HR Assistant with a proven track record at Amazon, excelling in maintaining confidential records and enhancing HRIS database accuracy. Skilled in employee relations and administrative support, adept at negotiating repayment plans and boosting revenue recovery. Demonstrates exceptional customer service and a professional demeanor, achieving high call volumes and effective employee engagement.
Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
HR Assistant
Amazon
04.2022 - 04.2023
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to employee inquiries regarding benefits and other HR topics.
- Answered and redirected incoming phone calls for office.
Collections Agent
Foundever
09.2021 - 08.2022
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Education
No Degree - English Language
Ina
Tarrazu 01-2021
GED -
Liceo Unesco
Perez Zeledon12-2019
Skills
- Employee relations
- File maintenance
- Human resources records
- Benefits administration
- Administrative support
Certification
- [Area of certification]
Languages
spanish
Native language
English
Advanced
C1
French
Beginner
A1
Timeline
HR Assistant
Amazon
04.2022 - 04.2023
Collections Agent
Foundever
09.2021 - 08.2022
No Degree - English Language
Ina
GED -
Liceo Unesco
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