Gabriel Zuniga Villalobos

• This role was in order to give credit and banking support for their Apple Card account, this consisted in reporting and setting credit limits, app support and receiving payments using different options
• De-escalated and resolved customer complaints with punctual, polite and professional service.

In my role as an HR Assistant at Amazon for one year, in different contracts, I supported employees by providing assistance with various internal solutions, managing payroll procedures, handling vacation requests, and addressing corporate inquiries.

• I utilized tools such as ADP, the MHRSL app, and Salesforce to enhance efficiency and streamline communication within the HR department
• Facilitate new employee orientation schedules and dates for new hires.
• Updated and maintained employee attendance records.
• Responded to employee inquiries regarding benefits and other HR topics.

• In this role, I assisted customers by offering IT solutions tailored to their Traeger products, ensuring they received optimal support for installation, troubleshooting, and enhancing their overall user experience with technology integration into their grilling systems
• Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.

• In this role as a collections specialist for the Verizon account, I assisted customers with their monthly phone payments and upgrades to their plans, ensuring smooth transactions and providing exceptional customer service to resolve any payment-related inquiries or issues
• Collaborated with sales representatives to address customer concerns regarding invoicing, payment terms, and credit limits.
• Negotiated payment plans with delinquent customers, balancing their financial needs with company revenue objectives.