Gabriela Mayo Duran
Account Manager
San Jose
Summary
Professional in account management with focus on high standards and results. Proven ability to develop and maintain strong client relationships, ensuring consistent service delivery. Team-oriented and adaptable to evolving needs, known for effective communication and problem-solving skills.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
VIP Account Manager
Cityco Communications
07.2023 - Current
- Provided personalized support to VIP clients via phone, chat, and email, achieving high satisfaction and retention in a competitive market.
- Developed and implemented tailored sales strategies, increasing client engagement.
- Analyzed agent interactions and produced detailed reports to enhance team performance and service quality.
- Excelled in resolving complex customer complaints through first-contact resolution, maintaining client trust and satisfaction.
VIP Account Manager
MK Innovation
03.2022 - 07.2023
- Managed a dedicated portfolio of VIP clients, delivering exceptional support via phone and chat to foster loyalty.
- Executed sales strategies that improved client retention through proactive engagement.
- Handled sensitive account matters with discretion, building strong, trust-based client relationships.
Education
Bachelors - Cybersecurity Engineering
01.2026
Ongoing. Expected 2028 completion.
Skills
Performance analysis
Customer satisfaction
CRM software proficiency
Financial acumen
Sales targeting
Certification
English Proficiency (B2+), Maria Auxiliadora, December 2020
Timeline
VIP Account Manager - Cityco Communications
07.2023 - Current
VIP Account Manager - MK Innovation
03.2022 - 07.2023
Fidelitas University - Bachelors, Cybersecurity Engineering